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“Great hotel”

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Hilton Madison Monona Terrace
Ranked #14 of 63 Hotels in Madison
Certificate of Excellence
Reviewed August 5, 2013

Location, service, and cleanliness distinguish this hotel. We were there for a weekend family wedding and enjoyed walking to sites nearby for Friday and Saturday events. Rooms are comfortable with clean and current carpets, furniture, and bedding. Bathroom is a bit small with one sink and a door that bangs into tub. Elevators handled guests efficiently even at checkout. Staff very friendly and helpful.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank John & Gloria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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754 - 760 of 1,122 reviews

Reviewed July 29, 2013

Me and some friends splurged on the Presidential Suite at this hotel and it was very nice. Not what you'd expect in a larger city, but for Madison, it was very nice. It's well located within the city and we didn't have any trouble walking to where we wanted to go. Parking was interesting at the hotel as there are many levels. It was confusing how to get to the lobby from the parking garage.

  • Stayed: May 2013, traveled with friends
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Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this reviewResponded August 3, 2013

Thanks for the review Chris! Glad you enjoyed your stay. I agree with you about the garage. My Chief Engineer and I are talking about how to improve the wayfinding right now actually. I hope to have you see the improvements on your next visit!

Take care,

Jason

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A TripAdvisor Member
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Reviewed July 27, 2013

The staff was professional and helpful, from the valet parking staff to the restaurant manager. The location is convenient and the rooms have great views. I didn't bring a pet, but saw that it was pet friendly, with a sign welcoming its "four-legged guests" and a dog bowl with treats on the floor near the front desk.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this reviewResponded August 3, 2013

Nice review, thank you for mentioning the staff! The parking is so limited downtown that the valet guys are the busiest guys in the city at times! Next time definitely bring your pet. It was funny a couple weeks ago we had a guest with his dog that were return guests and right when they entered the lobby you could tell the dog remembered right where the bowl of treats were. :)

Thanks again!

Jason

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Reviewed July 26, 2013

We had a fantastic stay for my friend's wedding. Would highly recommend if you're looking for a nice and affordable place to stay in downtown Madison. Gorgeous views of the capital and the lake. Staff was extremely friendly and helpful. The only issue we had was the air conditioner in our room did not work very well.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this reviewResponded August 3, 2013

Tara,

Thank you for the review! It's always fun to see how many wedding parties we do here. We take alot of pride in being able to host so many extraordinary times in peoples lives!

I apologize for the AC issue and I appreciate you letting us know about it!

Best wishes,

Jason

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Reviewed July 26, 2013

We stayed here during a visit for a family wedding at the Monona Terrace in Madison, WI. This hotel is well-located between the Monona Terrace and the State Capitol. The staff was very helpful, and the rooms OK.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank ksmithm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

This is a great location if you want to be downtown. I've stayed here a few times and the rooms are very nice. Valet parking is usually quick and only a few more dollars than parking it yourself.
This time we stayed in the whirlpool room with the attached parlor. Beautiful bathroom, great views of the lake, and very nice. The only negative comments I have are so minor, I didn’t even bother telling the hotel staff. The air conditioner in the room with the whirlpool didn’t work great. The room was cool but I don’t think it got below 75 (we set it for 64 hoping it would get colder for sleeping), I just figured it could be due to the sun beaming in, the air in the attached parlor worked great. The door to the parlor didn’t close on its own, you had to actually pull the door close, almost slam it, when you left which was loud. That's more of a bother for the other guests than me, but I am still conscious of the other guests and like to show common respect. And last item, we had to wait 20 minutes standing in line for breakfast and the buffet was not stocked quickly. Staff was apologetic, helpful and service was good. If I want to stay downtown again, I will definitely check this location out again.

Room Tip: whirlpool room is very nice!
  • Stayed: July 2013, traveled as a couple
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Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Did not get upgraded as Diamond HH. Not even lake view room! I was told the Hotel is sold out. But a few hours later when some collogues arrived, they got lake view rooms and they are not even HH member! Treadmills TV was broke on 2 of the 3 available machines. Bathroom belongs to Hampton Inn not Hilton. The staff at Capital Club were very nice although there was lack of food when they were about 1/3 full. Probably won't stay at this Hilton again.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Frank N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this reviewResponded August 3, 2013

Frank,

Thank you for the review, this is all great feedback. If he hasn't already gotten ahold of you, my Director of Operations Mike will be reaching out to you to get some additional details of your experience to help us improve going forward.

I am aware of the issue with the treadmills. Overall they have just reached their life span. I have purchase brand new treadmills that are in Chicago as I type this and will be installed next week! A couple weeks after that we will receive our new elliptical machines.

Thank you again for the feedback, it really is appreciated!

Jason

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Additional Information about Hilton Madison Monona Terrace

Address: 9 E Wilson St, Madison, WI 53703-3421
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
Price Range: $164 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Official Description (provided by the hotel):
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectacular views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton

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