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“Hilton Madison Monona Terrace a GREAT PLACE!” 5 of 5 stars
Review of Hilton Madison Monona Terrace

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Hilton Madison Monona Terrace
Ranked #12 of 61 Hotels in Madison
Certificate of Excellence
Traverse City, Michigan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hilton Madison Monona Terrace a GREAT PLACE!”
5 of 5 stars Reviewed November 15, 2012

As a Hilton Honors member, I was upgraded to a wonderful room on the 10th floor with a view of Lake Monona. It was a great place to stay as I was visiting my grandson at the University and it was so convenient to walk everywhere. I did not have any meals at the Hilton so can't comment about that but did love the shuttle service from the airport to the hotel. The farmers market on Saturday morning around the capitol building was lots of fun. Overall, a great location in a beautiful city.

Room Tip: Become a Hilton Honors member!
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBuss, Manager at Hilton Madison Monona Terrace, responded to this review, November 21, 2012
Thank you so much for sharing your experience. We are thrilled that you found the Hilton Madison to be such a Great Place! We are so fortunate with our location right in the heart of downtown Madison and hope you will have the opportunity to stay with us again in the future. Sincerely, David Buss, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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931 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Japanese first
  • Spanish first
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English first
Canada
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed November 13, 2012

Was at the hotel for a conference in the adjoining conference centre. The hotel room itself was very good, with excellent soft linens on the bed, and decent-sized floor space and bathroom. I didn't use the pool or eat any meals there, so I can't comment on the amenities. The $10 internet, and $13 for parking, was kind of annoying considering the price for the room.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank RobZ01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 11, 2012

My husband and I stayed in a corner room with a lovely view of the capital and the lake. We were particularly happy with the location, which was such easy walking distance to everything. However, we found the price overall to be rather high for a hotel which was just standard, and we were particularly unhappy that wifi wasn't free. The view, as previously mentioned, was outstanding, but the room was smaller than expected and underwhelming in general. The customer service was also okay, but not fabulous. In future if we need to stay in downton Madison we'll choose otherwise.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Mathilde S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEXICO
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 5, 2012

Loved the location, we where there for an Expo held at the Alliant Energy Center barely 10 minutes by car to the hotel that its located downtown Madison by Lake Monona, (we got a wonderful view of the Lake from our room) and short walk to the Capitol Building (we enjoyed walking to the Saturdays Farmer´s Market). The hotel was fully booked by Saturday but we never got the sense of overcrowding and we always got a table for the buffet breakfast (witch wee liked).

We barely got in touch with the hotel staff, everything went perfect. The just help us book dinner at The Blue Marlin, by the capitol building.

If I must say the only thing that I was bother at first was the expensive rate we got, but considering that it was fully booked, sometimes if you want the place you must pay. Definetly I would go back but as always I´ll be looking for a better deal.

Room Tip: Ask for a room with a view of Monona Lake,
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ana0610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champaign, Illinois
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 1, 2012

I highly recommend the Hilton. I have stayed here 5-6 times, and each time the experience is
a bit better. The rooms are attractive: I have been is some of their deluxe, which were recently
updated and are very comfortable, and have stayed last time at their presidential which is a solid
suite, whose master bath belongs in a specialty suite of the 4 diamond hotel (and there are no 4
diamond hotels in madison). Their breakfast at the club is improved and includes a good variety.
Service for my last stay was tops, and I would mention David and Ceera in this regard.

To put things in proportion, the other option for HH members in downtown madison is the doubletree.
The comparison is day and night: the Hilton is way better. Not to mention the magnificent view of lake
monona or the capitol (from the doubletree you can see either a parking lot, or the garbage area).

Finally, the whirlpool at the room is one of the finest I have experienced in any hotel. My mind had
to travel back to the turret suite at the Intercontinental in Melbourne in order to recall a better one.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pumpkingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 30, 2012

I recently stayed at the Hilton Madison Monona Terrace. Something has changed. I don't know what it is, but the place doesn't have the same level of customer service that it used to have. The parking lot was full, the valet was rude, there was a squad car in front when I arrived and the desk staff was distracted. I stayed here before and it was exceptional from door to door. It is still a very nice hotel with great views and beautiful decor, but the general attitude of the staff has changed.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Runner26point2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBuss, Manager at Hilton Madison Monona Terrace, responded to this review, October 31, 2012
I appreciate your review of your recent stay at our hotel. I'm very sorry you had a disappointing experience with us, and I have addressed these issues with our staff as this is not our typical Hilton service. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments. Sincerely, David Buss, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnetonka, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 29, 2012

Everything about our experience at the Hilton Monona Terrace Hotel was exceptional. My family was in town so that my son could tour the University of Wisconsin campus. Our window overlooked the capitol dome, and the beds were very comfortable. We ate one night in the hotel's Chophouse restaurant, and were very pleased with both the food and the service (I have reviewed this experience separately, to give it its due). The hotel was comfortable and conveniently located. We used the shuttle van on two occasions and were very pleased with how prompt and efficient it was. Most of all, our experience at the Monona Terrace was punctuated by consistent pleasant and helpful contacts by the hotel employees. They were friendly, efficient, and really made my family feel welcomed. We could tell from our interaction with the hotel personnel and the wait staff in the Chophouse that a philosophy of geniality and service permeated this hotel, from the top down. Not only would I stay there again, I would recommend the Hilton Monona Terrace, and the Capitol Chophouse to anyone, without any second thoughts.

Room Tip: If you can, ask for a room that overlooks the capitol dome. The view is outstanding.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidBuss, Manager at Hilton Madison Monona Terrace, responded to this review, October 31, 2012
Thank you so much for taking the time to review our hotel. We are thrilled you had such an exceptional experience. This is the type of service we are constantly striving for here. Thank you as well for your rave review of the ChopHouse. We are so fortunate to have such a phenomenal restaurant on property. We look forward to your next stay with us! Sincerely, David Buss, Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Madison Monona Terrace

Property: Hilton Madison Monona Terrace
Address: 9 E Wilson St, Madison, WI 53703-3421
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Official Description (provided by the hotel):
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectaculor views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton

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