Upon checking in I was suppose to check in a little earlier than normal, (perks of being a Elite Platinum member) anyway, as I arrived I wasn't greeted nor did they have a room ready for me. I was told to leave and come back at 3:00. I told the front desk staff that I had asked for a early check in because I had a early flight and wanted to start on some work I had for Monday morning.
Anyway after standing at the front for 45 mins I was giving a room, didnt get my bottle of water as a Platinum member and wasnt even told about the hotel since Ive never stayed here before.
Otherwise the hotel is a nice place to stay but asking for the front desk staff to be pleasant and help the customer isnt too much to ask for.
Ive read the other reviews and most of them say the front desk staff are great maybe I the bad one out of the group.
- Official Description (provided by the hotel):
- *CURRENTLY UNDER RENOVATION* Staybridge Suites Madison East is located only 4 miles from downtown, our State Capitol and minutes from top corporations such as American Family Insurance World Headquarters, Alliant Energy, Trek Bicycle Corporation, QBE Americas, Kraft, and Oscar Mayer. When visiting Madison, WI for business or leisure travel, our friendly staff encourages you to stay with us to experience for yourself, a hotel stay that will offer all the conveniences of a home away from home. Our newly upgraded spacious suites feature a living room with sofa, full sized refrigerator, dishwasher, stove-top oven, microwave, coffee maker, toaster and pizza oven! In addition to our beautiful guest suites, we provide unique 24-hour complimentary amenities which include the following: business center- print, fax, copy, browse online for free, coin-free laundry services-onsite, with washer and dryer, fitness center with recently updated equipment, indoor pool/whirlpool access and 24 hour on site convenient store. In addition to our 24 hour guest services, we provide guests with a complimentary hot breakfast buffet daily, and encourage to join us in our hotel's Great Room for our evening social sundowner reception hosted every Tuesday - Thursday from 5:30-7:30PM. Our staff will be here to greet you individually while serving beer, wine and a hot appetizer buffet. Complimentary shuttle is available to/from the nearby airport 7AM-7PM Mon-Fri. With prior arrangements. Pets accepted with nonrefundable fee - please call for specifics. FHSIA is included, wired and wireless. ... more less
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- Also Known As:
- Staybridge Suites Madison East Hotel Madison