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“Good stopover but not much to rave about”

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Comfort Inn Madison - Downtown
Ranked #15 of 63 Hotels in Madison
Certificate of Excellence
Madison, Wisconsin
Level Contributor
7 reviews
6 hotel reviews
“Good stopover but not much to rave about”
Reviewed April 18, 2013

Just a stop over while passing through the area
Great location with easy access to the beltline and the capital - Friendly & helpful staff.
Many restaurant close by.
Hotel rooms are a little dated and in need of an upgrade. [Well the one I stayed in]
Room rate was ok - breakfast ok.

Happy hour was a nice plus!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honest_reviews032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, April 19, 2013
Thank you for your comments regarding your stay.

We hope to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Hurley, Wisconsin
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 17, 2013

[ Caveat: We were in Madison for medical care and asked for the medical rate. It was $89. I don't know if the room we were given was based upon that or not. ]

This Holiday Inn is located right off major highways in Madison and directly across from the Alliant Energy Center (expo center). I've stayed there many times in the past, but not since an unfortunate incident about 6-7 years ago. There is no view to speak of (railroad tracks, neighboring Sheraton Hotel, etc.), but the parking lot and entry area are sufficiently clean and orderly. There is a pool area on one side of the first floor and an exercise area on the other. We didn't use either, but they seemed clean and well maintained.

The room was sufficient for our needs, but does need some future maintenance - there was wallpaper curling off the wall near the bed and the bathroom door was really ragged, with much chipped wood, on the bottom.

One of the things I appreciated was the fact that there was a small table and two chairs (without arms), separate from the desk area. We ordered food and it was nice to have a comfortable place to dine. WiFi internet access is free. The beds were very comfortable.

The breakfast bar was extremely well maintained and had a variety of items: scrambled eggs, biscuits and gravy, sausage, cinnamon rolls, make-your-own pancakes, as well as cold cereal, fruit, yogurt, bread for toasting, etc. The coffee was delicious! The gentleman working in the breakfast area was great and kept his good disposition when he was berated by a guest unfairly.

The front desk staff was okay, but certainly could have been friendlier and more effusive. They offer cookies in the evening and (I think) wine in the evening during the week (we were there on Sunday).

I would have given it a 3.5, if that was available. I would probably stay here again, but only if the price was right.

Room Tip: Ask for what you want: there are rooms closer to the pool and those closer to doors, the exercise a...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lu0911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, April 19, 2013
Thank you for your comments.

We have made the minor repairs to the room that you listed. We're glad to see you enjoyed our new Serta pillow-top mattresses, our outstanding breakfast, and many of our other amenities.

We hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
198 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 8, 2013

Nice hotel, friendly staff, very good place to stay, clean.
Love all the amenities of the HIE brand. Hoping that they expand breakfast options in the future but that isn't reflective of this particular hotel.
Great stay for our little pop in and pop out!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CandiSpfld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, April 11, 2013
Thank you for your comments regarding your stay at our inn.

We recently added freshly prepared pancakes to go with our other everyday items; scrambled eggs or omelettes, bacon or sausage, sausage gravy with biscuits, four kinds of cold cereal, oatmeal, hard boiled eggs, a variety of yogurt flavors, oatmeal, assorted breads, muffins, donuts, assorted milk and juice items, bananas and apples, coffee and of course our famous cinnamon rolls.

We would be happy to examine any suggestions to our menu.

It's our goal to exceed guest expectations and make your stay more than average.

We hope we have the opportunity to do so for you in the future should you return to the city of Madison.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 13, 2013

Employees, very helpful and pleasant, rooms clean Fitness room good which is something I look for albeit a tad small. Breakfast average, bannanas were brown and hadn't been replaced the first day I was there but subsequently changed. Hotel worth staying for a night or two on the whole average

Room Tip: Next door there is a Sheraton Hotel very good restaurant, try the Walleye excellent
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woodbadg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, March 18, 2013
Thank you for your comments regarding your stay at our inn.

We recently added freshly prepared pancakes to go with our other everyday items; scrambled eggs or omelettes, bacon or sausage, sausage gravy with biscuits, four kinds of cold cereal, oatmeal, hard boiled eggs, a variety of yogurt flavors, oatmeal, assorted breads, muffins, donuts, assorted milk and juice items, bananas and apples, coffee and of course our famous cinnamon rolls.

We apologize that the bananas available were not up to standard and will use your comments to improve in this area.

It's our goal to exceed guest expectations and make your stay more than average.

We hope we have the opportunity to do so for you in the future should you return to the city of Madison.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anacortes, Washington
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 1, 2013

I will say that I am a big fan of IHG and usually prefer to stay at HI/HIE/CP properties when I can. My company only reimburses me the amount of their negotiated rate with another chain which I don't usually enjoy staying at and I pay the difference to stay with IHG.
This property is very nice for an HIE, the pool and hot tub are always perfect temp wise, never seem at all dirty, and I've never seen these amenities closed.
The breakfast is always very nice (LOVE the cinna rolls!) and the dairy products are as wonderful as you'd expect them to be in Wisconsin!
The rooms are always very nice (I've been upgraded to a corner room, which is larger and very thoughtful of the clerk, since I travel with training materials).
This is one of the cities I always have to rent a car in, and I've never had trouble parking.
I've never been told "no". Late checkout? No problem! Early checkin? No problem!
I've never met anyone there who didn't strike me absolutely loving what they do for a living. It's so refreshing!

Room Tip: I have never had a bad room. I liked the corner room I had a couple times, but that's because I...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank slutcakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, February 14, 2013
Thank you for your kind words regarding your stay at our inn.

Our goal is to exceed your expectations and we are glad to hear that we were able to accomplish this goal.

We look forward to the opportunity to serve you on your next visit to Madison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 20, 2013 via mobile

The hotel was nice. Clean. We were able to get a very early check-in before an event at the Alliant Center. It was a great location for us. I usually use the fitness room at hotels, but this one was very small.....a long and skinny room. Kind of weird. (I skipped my workout.) The room did not have a microwave or refrigerator. The fan in the bathroom was quite loud. Breakfast was good, with many choices. I would stay at this hotel again, if I were going to the Alliant Center for an event. If location didn't matter, I probably wouldn't choose this hotel.

Stayed January 2013, traveled on business
Helpful?
1 Thank WisconsinArtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Illinois
Level Contributor
150 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 22, 2012

Spent two nights here for the OSU vs WI game, good location, easy cab ride to Regent St. and downtown. Rooms were clean and bed was firm as usual, we like soft but what can you do. Right off the highway. Breakfast was good and the employees were all very friendly and helpful. I would return if in the area again.

Room Tip: Ask for a room with a lake view
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PizzamanMKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Madison - Downtown

Property: Comfort Inn Madison - Downtown
Address: 722 John Nolen Dr, Madison, WI 53713-1422 (Formerly Holiday Inn Express Madison)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Madison - Downtown 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Complete Renovation in 2014! Comfort Inn a Madison, Wisconsin hotel near Alliant Energy Center Enjoy your Madison, WI vacation at the Comfort Inn(R), located in the downtown area within walking distance to the Alliant Energy Center and Veteran's Coliseum. Shopping, dining and sightseeing await you during your stay at the Comfort Inn, and you'll be just minutes away from some of the most popular Madison destinations such as: •Wisconsin Children's Museum •Wisconsin Veteran's Museum •Capital City Bike Trail We are also easily accessible from Highway 12/18, near the University of Wisconsin and the Monona Terrace Convention Center, Camp Randall and the Kohl Center. Your guest room at the Comfort Inn is complete with a flat-screen television, microwave, hair dryer, MP3 radio, iron and ironing board. Additional amenities include: •Free wireless high-speed internet •Free daily newspaper •Free hot breakfast and coffee Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Madison, WI the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Keep up with your workout regimen at our fitness center, and enjoy our indoor heated pool. Parking is free and can accommodate most cars, trucks or buses. This is a pet-friendly hotel, fees apply. Book your stay the Comfort Inn and enjoy a worry-free and fun-filled visit to Madison. Our friendly and professional staff will ensure your trip is memorable and enjoyable. ... more   less 
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Also Known As:
Holiday Inn Express Madison Hotel Madison
Holiday Inn Madison

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