I've been traveling on business for 20 years. I have come to expect a certain level of service. This hotel has exceeded my expectations over multiple stays. The facility is rather nice - the rooms are comfortable and the technology (internet, tv, heating units) are easy to use. Above all, though, the service and personal care is exceptional. Every staff member I have encountered has been pleasant and accommodating. The server at the Puck bistro remembered what I ordered in my previous stay - two months prior! The shuttle driver was pleasant, prompt, and helpful. Day or night, every manager on duty was accommodating and pleasant. Although I would love more of the trappings of a bigger hotel (e.g., bigger restaurant, beer on tap, etc), these amenities are not nearly as important to me as being treated nicely by fellow humans. This hotel makes me feel valued as a customer, and that weighs heavily for me when traveling on business.
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- Also Known As:
- Cambria Hotel Madison