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“Decent enough”

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Comfort Suites Madison West
Ranked #30 of 63 Hotels in Madison
Certificate of Excellence
Houston, Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Decent enough”
Reviewed May 30, 2007

I staid two nights at the hotel for work. Unfortunately, the previous night their elevator broke (with someone inside it, the front desk lady said) and I was on the third floor. The staff was nice enough to carry my luggage for me, and I saw that they offered it to anyone that checked in after they explained about the elevator. (It was fixed after about a day and a half.)

I had a double decker room and was amazed at how large it seemed. The sitting area was nice and I was able to set up my computer without any problems... However, I was using a lot of bandwidth and don't think the hotel or it's firewall liked that too much. Although I was hardwired I did occasionally lose connection and need to re-agree to the hotel's terms of service to continue.

The stairwells and hallways were rather warm, for the most part, but the rooms could get nice and frosty depending on your likeness. The bed had a mattress pad that, I think, was pillow top so it was pretty soft to sleep on. The pillows were soft and squishy and they had an alarm clock next to the bed that was very helpful.

I had two bathrooms, one with a whirlpool tub. In the downstairs bathroom I found a spot of blood on the side of the toilet (that wasn't mine). I simply closed the door and didn't use that bathroom... I know it's easy enough to miss a spot here or there. I also found 1 out of the 13 towels I was given had a small spot of dirt, but I simply didn't use it. The whirlpool tub was rather nice upstairs... the water staid hot even though it took a lot to fill it. There was a water line on the tub that I scratched at, but it didn't come off and the rest looked and felt clean.

There isn't a restaurant in the building, but there are plenty nearby and the Hilton hotel down the road delivers food the the rooms of Comfort Suites for a charge. In the evening there is a free three drink happy hour and in the morning there is a small continental breakfast with the normal cereal, yogurt, coffee, bagels, and muffins. They also offered some eggs and ham, but to me they didn't taste that great.

All in all it was a decent enough hotel. I felt safe and the staff was nice. I probably would have liked it a little bit more clean, but I was far from concerned that I'd catch something from the surroundings.

  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank brinav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmreviews, manager at Comfort Suites Madison West, responded to this review, September 2, 2008
Thanks for taking the time to give your feedback on TripAdvisor. We apprecatie the comments that are made and from those comments we try to improve as needed. I apologize about our Elevator during your stay and can safely say that is not a typical experience. Thanks again for staying with us and letting us know about your experience !

Hope to see you again !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2007

This hotel had a very friendly staff, nice sized rooms and comfy beds. Our suite had 3 t.v.'s and 2 bathrooms. The free high speed internet even worked on the 3rd floor. Easy access to the highway and close to food and shopping. The free breakfast had some hot items. The only compaint I have is the elevator was extremely slow! My family will be back!

  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank spackler34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 20, 2005

I have no idea what these bad reviewers are talking about. I thought the facility was very nicely done, our room was excellent and our king bed was very comfortable. We were very happy with our stay!!

Stayed October 2005
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 29, 2005

My friend and her family took me with them to the Comfort Suites. We had a double decker suite on the top floor, just like the first reviewer. The sleeper sofa was sooo uncomfortable. My 11 year old friend and me (11) had back aches after sleeping on the sleeper sofa. Never will stay here again. Water in pools is way too salty, highly chronated.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmreviews, manager at Comfort Suites Madison West, responded to this review, September 2, 2008
Thank-you for your feedback regarding our Hotel. I'm sorry you had a bad experience. We try to create a pleasant stay for all of our guests and am sorry to hear your's was not up to standard. We value all concerns and Thank-you for bringing them to our attention !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
middleton, wi
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 27, 2004

Nice hotel. We had 2 rooms on top floor. One room had 2 doubles with a pull out. The most comfortable pull out bed I've ever slept on! The second room was a two level suite. Upstairs had a king bed with full bath including whirlpool tub. Downstairs had a little counter with fridge and microwave, big table with four chairs, full couch, wingback chair and another full bath. Would stay again.

Helpful?
2 Thank Nicki116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubuque
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 4, 2003

Worst night I have ever spent in my life! Cheap hard mattress with no padding. Cheezy foam pillows. Sheets that didn't fit and kept coming off. Never again!

Helpful?
1 Thank BarbaraL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmreviews, Manager at Comfort Suites Madison West, responded to this review, September 2, 2008
Thank-you for letting us know your concerns about our Bedding. We are sorry that you had a bad experience with our Hotel. We have upgraded our bedding package since your stay with us and can assure you that this problem has been taken care of. Thanks again for your feedback !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Madison West

Property: Comfort Suites Madison West
Address: 1253 John Q Hammons Dr, Madison, WI 53717-1941
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites

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