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“Comfortable and Quiet” 4 of 5 bubbles
Review of Homewood Suites Madison West

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Homewood Suites Madison West
Ranked #11 of 61 Hotels in Madison
Certificate of Excellence
GreenLeadersBronze level
Minnesota, United States
1 review
“Comfortable and Quiet”
4 of 5 bubbles Reviewed July 15, 2014

My family stayed at this hotel because my daughter had a hockey camp at the University of Madison. It was a 10 minute drive to the campus from the hotel, but we thought the drive was worth it. The rooms were very quiet, staff was helpful and friendly. Breakfast was okay. I wish they were able to cook the breakfast to order like other suite/hotels. I would stay here again.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nicole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, July 19, 2014
Thank you for staying with us on your recent visit to Madison! I'm glad that you enjoyed the suite and our service. We are always working to improve our breakfast offerings and I will take into consideration your comments. If you ever have a reason to visit Madison again we hope to see you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 reviews from our community

Traveler rating
    325
    118
    21
    16
    4
See reviews for
156
85
24
192
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Kenosha, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 14, 2014

pool was slimy and cloudy.. I swam in it briefly and was disgusted and got out. Suite bathroom floors were not entirely clean. When I came in to the room, there was dental floss on the floor of the bathroom which was not mine. It stayed there for the entire 3 days I was a guest. Also there was only one paper coffee cup when I arrived in the room.. and only 2 single serve coffees. No sugar. Even though the dishes stated they were clean and ready to use, they were stained and spotted. I rewashed before use. Room 412 bedroom over head light kept flickering. The couch's cushions are pretty flat. The bed pillows were very lumpy and the mattress was way too soft. My back was in pain by the time I checked out. Most of these items were not relayed to the front office staff as they cannot do much on lumpy pillows, bad mattresses and flat couches. I've written to the management on those items. Front office staff was wonderful and fast and friendly. No complaints there at all. They made the hotel experience a bit better to deal with. Would I stay here again? No. Why did I stay here? For business and my company has a direct bill with the hotel, so I didn't have to hassel with expense reports. Pros -- close to shopping, close to decent restaurants.. Cons - see above review :-)

  • Stayed July 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Kris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sperry, Iowa, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 13, 2014 via mobile

Great stay, nice room, only complaint was the chicken for dinner meal was a little spicy, and biscuit not as good as a dinner roll. Breakfast was very good. The bathroom was a little cramped couldn't find toilet paper behind door. Might be better to put paper on stand in corner. Shower was outstanding. Or maybe I should close door when going, lol. Thanks for hospitality.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, July 19, 2014
Thank you for your feedback! We will take into account your comments about the spiciness of the food at dinner. Glad that you enjoyed the stay and we hope to have you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine Beach, Florida
Level Contributor
277 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed July 12, 2014

Said it before and it’s impossible not to say it again: Homewood Suites are just the best thing Hilton has going. Having just come from a high-rise Chicago Hilton the night before where much was left to be desired – what a joy to roll in here and see a little card waiting for us: “Thank you for the opportunity to let us serve you. As a Hilton Honors Diamond Member you are one of our most important guests. Thank you for your loyalty to the Hilton family of hotels. Welcome home, we hope you enjoy your stay.” Now that, the rest of you Hiltons, is the way to do it!

The M-Th dinner is, as always, such a treat. Hot coffee in the lobby all day long. The indoor pool and jacuzzi were very inviting (lots of towels, chaise lounges, a really functional physical set-up; and if there are kids in the house, they will own this venue, trust me, and that is as it should be). Outdoor patio and seating is plentiful. Everything is clean clean clean. And the staff are total professionals, a real tribute to the Hilton brand that keeps us all coming right back – which is where we’ll be the very next time we are in Madison WI, happily back at the Homewood Suites.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MMPJMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, July 19, 2014
Thank you for such a wonderful review! We know that you travel a lot and really do appreciate your loyalty. I am glad that your experience represented Hilton well and your comments are high praise indeed. Thank you again for your business. We hope for the opportunity to serve you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 10, 2014

Overall a nice place, but a little overpriced for what you get. The fridge in the room was noisy but the A/C unit's roar drowned it out. Fitness center needed attention as the video monitors weren't working or you couldn't change the channel and no cups for water. The rooms were very clean and the staff very helpful. Just a touch overpriced for what you got.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGM283, General Manager at Homewood Suites Madison West, responded to this review, November 5, 2014
Thank you for the opportunity to have you as our guest while you were away for the weekend in Madison! We are happy that you were pleased with our service and cleanliness of the hotel. Thank you for sharing your feedback on the exercise facilty and you can be sure that we will use your feedback to improve our service.

Again, thank you for sharing your comments with us and we hope to have you visit us again when you are in Madison.

Stephanie Bracken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erongaricuaro, Mexico
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed July 9, 2014

I love this hotel. Everyone, from the front desk to housekeeping, is very friendly. Rooms are quiet and comfortable. We were particular about the room we needed and the front desk went out of their way to get us what we needed. We enjoyed the free weekday dinners, with complimentary wine and beer. The complimentary breakfasts are also good. This is a 5-star hotel. Thanks for an enjoyable stay!

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank DMHAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, July 19, 2014
Thank your for the very nice review! I am glad that we could provide you with the specific room type that you wanted. We will always try to give you the extra attention to detail to make your stay special. Thanks for your business and we hope you'll visit us the next time you're in Madison!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 8, 2014

We were treated very well and the staff was pleasant all the way around! We were a very large group with many needs and the staff seemed to be ready to help us at all times!This is the second year we've stayed at this facility, and we would definitely do it again!

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Cheri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, July 9, 2014
Thanks for staying with us during the USA cycling championships! I am pleased that you found our staff accommodating and that we could be there to help you with your needs.We hope you'll be here next year for our cycling events or just to ride our trails!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Madison West

Property: Homewood Suites Madison West
Address: 479 Commerce Dr, Madison, WI 53719-4924
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madison
#4 Green Hotel in Madison
#7 Business Hotel in Madison
#9 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Madison West 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more   less 
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Also Known As:
Homewood Suites Madison West Hotel Madison

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