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“Excellent”

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Homewood Suites Madison West
Ranked #8 of 63 Hotels in Madison
Certificate of Excellence
GreenLeadersBronze level
Plainville, United States
1 review
“Excellent”
Reviewed February 24, 2014

The hotel is beautiful, the rooms are comfortable and spacious. the suites made it easy to prepare meals in the room and not go out. The close proximity to Brennans also was a plus. The evening dinner and complimentary beer and wine is just what was needed after a long day of Epic Training. Breakfasts were good, and there were plenty of choices.

  • Stayed February 2014, traveled on business
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, February 27, 2014
Angela, Thank you for taking the time to review us! I am pleased that you enjoyed your stay and were able to get over to Brennan's to get some great cheese, fantastic produce, and/or craft beers. We'll always be there with a beverage for you to decompress after a long day at EPIC. Hope to see you again next time you're in town! Thanks!
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546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Ludlow, Massachusetts, United States
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 23, 2014

My parents have stayed at this location for an extended period of time due to my father being staged for a serious medical procedure. He is in failing health, and my mother, his caregiver. Upon checking into the hotel, 9 hours from their home, and in a town they had only visited a few times, they were greeted and made to feel right at home. The hotel has a very nice and warming fire place, immediately upon entering into the lobby. They have a spacious dining area located on the opposite side of the fireplace with a flat screen television. The hotel rooms are spacious and well laid out. The entire staff is extremely accommodating of any reasonable request. The General Manager runs both Hilton properties, and is present often. The entire management staff with all of the associates are so caring and polite (Janelle, Chris, Emma, Emory, Demetrius and Tagan). They always take time to offer a smile, and truly check in with my parents to see how their stay is going, and to offer encouragement. I was there for 16 days and experienced the breakfast and dinners numerous times. There is a host or hostess for every meal, along with a chef. The host ensures that every meal is presented well and menu items are filled in constantly, all while engaging the guest to ensure everyone has what they need. There is a hot beverage bar that is open all hours and everyone working there ensures all coffees and tea are filled in and hot. I generally do Dunkin or Starbucks, but was pleasantly surprised that the coffee was very, very good. Madison was beyond cold during my stay, but the town really appears to be a bustling, clean and safe. The area of town the hotel is located, has everything around, and most of the restaurants and shopping venues appear to be newer construction. I would highly recommend staying here for business or pleasure. There is a very nice work out room as well as indoor pool and spa that I did take advantage of as well. Most of all, I am very thankful there is such a caring staff that ensures my parents are made to feel as at home as possible during such a difficult time. My hopes are that someone from the Hilton corporation recognizes Stephanie and her amazing staff for a job well done :)

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, February 27, 2014
Dianne, I can't thank you enough for such a wonderful review! We enjoyed having you here with us and we hope that you can get back out here very soon. Until then we'll continue to take the best care of your folks. At this point they are just like part of our hotel family! Thank you for your commedation of all our staff, and Jeb says 'Hi' too!
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Chicago, United States
1 review
Reviewed February 13, 2014

Theres nothing this hotel doesnt do right :-) I enjoy staying here. Also two amazing shops accross the street, 1) Yolas Cafe - breakfast and Amazing coffee 2)Adlers grill - amazing pub food From the moment you walk in to the moment you leave you truly feel at home.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Don A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, February 27, 2014
Don, thank you for the high praise! You are correct about Yola's and RP Adler's, we are lucky to have those two excellent establishments nearby. Thanks for staying with us. Hope to see you again soon!
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Lansdowne, PA, United States
1 review
Reviewed February 10, 2014

Hotel was great and staff was very accommodating The shuttle buses were on time and the shuttle drivers were very helpful The complimentary breakfast was very good Bed was very comfortable Place was very clean

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Denis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, February 27, 2014
Hi Denis, Thanks for staying with us during your trip to EPIC. It is nice to hear that your experience wasa good one. We hope to see you again soon for your next training trip!
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Minneapolis, Minnesota
Level 3 Contributor
12 reviews
7 hotel reviews
Reviewed January 29, 2014 via mobile

I was very impressed. It is pricey, however, worth the money. Breakfast is okay. Rooms are spacious with a mini kitchen in them that includes a stove and fridge. Only complain if any is that for such a big room the tv is tiny. BTW Emma at the front desk was awesome and the breakfast crew super friendly.

Stayed January 2014, traveled on business
Helpful?
Thank Melfore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, United States
1 review
Reviewed January 22, 2014

Rooms are generously appointed and comfortable. The beds are so comfortable-- Truly a "Home" away from home! Staff could not be more friendly-- it made me sad to leave them. Limited dining choices--but a restaurant and sandwich shop are very near and quite good.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, January 24, 2014
Kenneth, Thanks for the great review! We are excited and happy that we can be your home away from home. Glad that you found the rooms and beds comfortable and I hope we see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Berlin, United States
Level 2 Contributor
8 reviews
8 hotel reviews
Reviewed January 22, 2014

Nice room for a couple's get together. The large refrigerator-freezer was nice, but the lack of an actual oven was a disappointment (we'd brought frozen snacks but had no oven to heat them with). The heating and cooling system was tough to figure out as well. It blew either very hot or very cold; nothing in-between. Nice breakfast, good, clean facility and room. Just hard to get comfortable with the constant temperature swings.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, January 24, 2014
Hi Andrew, Thanks for staying with us and writing a review! I want to apologize for the heating situation in the room. We are installing brand new thermostats in all the rooms that will allow for more precise temperature control. I hope you'll give us another try once they're installed so you can be more comfortable here. Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Madison West

Property: Homewood Suites Madison West
Address: 479 Commerce Dr, Madison, WI 53719-4924
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madison
#3 Green Hotel in Madison
#7 Business Hotel in Madison
#9 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Madison West 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more   less 
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Also Known As:
Homewood Suites Madison West Hotel Madison

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