There was a loud party in the hall and adjacent room that went on until 2:30AM. I reported the noise to the desk and the manager came right up and resolved it immediately. I was impressed! The next morning, prior to checking out and departing, we received a call from the morning manager to apologize again for the problem. She informed us of the 100% satisfaction guarantee and told us she was comping the room. I was flabergasted. All we wanted was for the noise to stop, which was handled promptly. The manager went above and beyond by comping the room. We truly appreciated the prompt service and the pride in ownership of the manager.
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn and Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This Hampton hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more less
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- Also Known As:
- Hampton Inn Stes Madison West Hotel Madison