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“Lovely Hotel!”

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Hampton Inn and Suites Madison West
Ranked #7 of 63 Hotels in Madison
Certificate of Excellence
Reviewed June 6, 2013

My daughters and I stayed for one night but wished we could have stayed longer. Our room was spacious and very clean, plenty of towels, shampoo, soap, etc. The pool was exceptional! Plenty to do with the fountains and basketball net. We will stay there again when we travel to Madison!

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank Kathleen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this reviewResponded June 11, 2013

Hello Kathleen F,
Thank you so much for taking the time to review your stay with us! I am so glad that you enjoyed our pool and I will be sure to share your comments about your room with our housekeeping team. We look forward to seeing you the next time you travel to Madison!

Matthew Hiel
Front Office Manager
Hampton Inn & Suites -Madison West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 - 536 of 624 reviews

Reviewed June 3, 2013

My family and I stay here several times a year and this hotel never disappoints. The King Suite room has ample space for our 2 adult, 2 small children family. The breakfast buffet continues to impress...hot coffee with the fixings...egg dishes, fresh fruit, pastries, oatmeal and yogurt...YUM! There's even a mini snack bar that you can shop at for a late night snack or frosty beverage. The pool is spacious and has activities that keep the kids entertained for hours. The front desk staff was courteous was helpful in making sure our large group (3 families) were placed in rooms in close proximity to one another. This hotel is located in a great area of town--close to many great eateries and shopping. We won't stay anywhere else in Madison! We'll be back soon!

  • Stayed: May 2013, traveled with family
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Thank Illini9799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this reviewResponded June 5, 2013

Thank you for taking the time to review your stay here at Hampton Inn & Suites Madison West! I'm glad to hear about your positive experience. Our goal is to offer a consistantly outstanding experience for all of our guests and it sounds like we were able to provide that. I'll be happy to pass your comments along to our front desk staff. Thanks for staying with us and we look forward to seeing you on your next stay in Madison!

Matthew Hiel
Front Office Manager
Hampton Inn & Suites - Madison West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

--rollaway bed only fit in entry to room, thereby blocking the exit to the room. Also, had to climb over rollaway to get into bathroom. --heating/cooling system is automatic, so you are unable to adjust to your needs. --was very thin and you can hear EVERY noise on the floors surrounding yours. --don't expect a nice night of sleep at this place!!!!

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGM283, General Manager at Hampton Inn and Suites Madison West, responded to this reviewResponded June 6, 2013

Thank you for taking the time to write a review of your recent stay at Hampton Inn and Suites Madison West. We truly value guest feedback and use it as a measuring stick to understand where we have opportunity to better serve and provide for our guests.

I am disappointed to hear you had a poor stay our hotel. It is our goal to exceed each and every guest’s expectations and clearly we did not do that for you on your recent stay with us. I will share your comments with our team.

Thank you again for taking the time to complete a review of your stay with us. I’d love to talk with you further. If you are able to reach out to me I can be reached at 608-271-0200..

Best Regards,


Stephanie Bracken
General Manager

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Reviewed May 29, 2013

The zero entry pool made for a fun time with grandkids and the slides and etc,, the kids enjoyed. Even with a college students packing the place the noise was min. Breakfast was a little busy but they kept it running and full.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this reviewResponded June 1, 2013

Thank you for staying with us and taking the time to review us. I am glad that you enjoyed your stay and I hope that we will see you again the next time you are in Madison!

Matthew Hiel
Front Office Manager
Hampton Inn and Suites - Madison West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

The breakfasts at this Hampton Inn make it one of my favorite places to stay. We stayed for four days and each day the breakfast offered new and delicious hot dishes. They offer in-season fruit that tastes like its locally grown. The room was comfortable, even the pull-out sofa. The staff is exceptionally nice and everyone always speaks and greets the guests. The property has a nice indoor swimming pool that offers a play area for kids. There’s also a nice hot tub for adults. The business center and fitness center are on a smaller scale but offer everything a traveler needs. The staff makes a special effort to welcome guests -- they even put up balloons and a welcome table on the weekend of University of Wisconsin graduation. Construction makes it a little difficult to find the hotel but it's worth the effort. Special tip: make sure you go to the front entrance to register. The back entrance is attractive but the door is key-coded. I saw a couple haul their luggage up the back stairs before they realized they couldn’t get in to register.

  • Stayed: May 2013, traveled with family
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Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this reviewResponded May 28, 2013

Thanks for staying with us and for your wonderful review! We are always working on improving the quality and variety of items we offer for our breakfast and are very excited to hear that you enjoyed the options that were available. Our ultimate goal is to exceed expectations for every guest and I hope that we were able to do this during your stay. We hope to be able to see you again soon!

Matthew Hiel
Front Office Manager
Hampton Inn and Suites Madison West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

I looked for a place to stay midway between Indianapolis and Minneapolis and Madison fit the bill. The hotel met our needs of handicapped accessibility for my wheelchair bound husband. It was easy to find, very clean and the staff was welcoming. We did not wish to go out to eat dinner and the staff provided several options for take-out and delivery. The room was large and comfortable. High Speed internet worked great. My only complaint would be that the mattress was a bit soft for my tastes but that is a personal preference. It was clean, comfortable and would suit most to a tee.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank Bobbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this reviewResponded May 28, 2013

Thank you for your great review! We really value feedback from all of our guests, as this allows us grow and improve constantly. I’m glad that we were able to meet your accessibility needs as we do our best to accommodate the needs of each and every one of our guests. Thank you for staying with us and we look forward to serving you again in the future!

Matthew Hiel
Front Office Manager
Hampton Inn and Suites Madison West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

We've stayed at this hotel several times after our daughter moved to Madison. The staff are very friendly and helpful; the rooms are clean; the breakfast is actually quite good. We've been very happy with our experiences at this hotel and will continue to stay here in the future.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hampton
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Madison West

Address: 483 Commerce Dr, Madison, WI 53719-4924
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Madison
Price Range: $94 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Madison West 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Hampton Inn and Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This Hampton hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more   less 
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Also Known As:
Hampton Inn Stes Madison West Hotel Madison

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