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“worst hotel experience in a LONG time!”

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Hampton Inn and Suites Madison West
Ranked #4 of 63 Hotels in Madison
Certificate of Excellence
Madison, United States
1 review
“worst hotel experience in a LONG time!”
Reviewed May 29, 2013

--rollaway bed only fit in entry to room, thereby blocking the exit to the room. Also, had to climb over rollaway to get into bathroom. --heating/cooling system is automatic, so you are unable to adjust to your needs. --was very thin and you can hear EVERY noise on the floors surrounding yours. --don't expect a nice night of sleep at this place!!!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGM283, General Manager at Hampton Inn and Suites Madison West, responded to this review, June 6, 2013
Thank you for taking the time to write a review of your recent stay at Hampton Inn and Suites Madison West. We truly value guest feedback and use it as a measuring stick to understand where we have opportunity to better serve and provide for our guests.

I am disappointed to hear you had a poor stay our hotel. It is our goal to exceed each and every guest’s expectations and clearly we did not do that for you on your recent stay with us. I will share your comments with our team.

Thank you again for taking the time to complete a review of your stay with us. I’d love to talk with you further. If you are able to reach out to me I can be reached at 608-271-0200..

Best Regards,


Stephanie Bracken
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Cedar Rapids, United States
2 reviews
Reviewed May 29, 2013

The zero entry pool made for a fun time with grandkids and the slides and etc,, the kids enjoyed. Even with a college students packing the place the noise was min. Breakfast was a little busy but they kept it running and full.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this review, June 1, 2013
Thank you for staying with us and taking the time to review us. I am glad that you enjoyed your stay and I hope that we will see you again the next time you are in Madison!

Matthew Hiel
Front Office Manager
Hampton Inn and Suites - Madison West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulf Breeze, Florida
Level 6 Contributor
114 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed May 23, 2013

The breakfasts at this Hampton Inn make it one of my favorite places to stay. We stayed for four days and each day the breakfast offered new and delicious hot dishes. They offer in-season fruit that tastes like its locally grown. The room was comfortable, even the pull-out sofa. The staff is exceptionally nice and everyone always speaks and greets the guests. The property has a nice indoor swimming pool that offers a play area for kids. There’s also a nice hot tub for adults. The business center and fitness center are on a smaller scale but offer everything a traveler needs. The staff makes a special effort to welcome guests -- they even put up balloons and a welcome table on the weekend of University of Wisconsin graduation. Construction makes it a little difficult to find the hotel but it's worth the effort. Special tip: make sure you go to the front entrance to register. The back entrance is attractive but the door is key-coded. I saw a couple haul their luggage up the back stairs before they realized they couldn’t get in to register.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this review, May 28, 2013
Thanks for staying with us and for your wonderful review! We are always working on improving the quality and variety of items we offer for our breakfast and are very excited to hear that you enjoyed the options that were available. Our ultimate goal is to exceed expectations for every guest and I hope that we were able to do this during your stay. We hope to be able to see you again soon!

Matthew Hiel
Front Office Manager
Hampton Inn and Suites Madison West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2013

I looked for a place to stay midway between Indianapolis and Minneapolis and Madison fit the bill. The hotel met our needs of handicapped accessibility for my wheelchair bound husband. It was easy to find, very clean and the staff was welcoming. We did not wish to go out to eat dinner and the staff provided several options for take-out and delivery. The room was large and comfortable. High Speed internet worked great. My only complaint would be that the mattress was a bit soft for my tastes but that is a personal preference. It was clean, comfortable and would suit most to a tee.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Bobbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this review, May 28, 2013
Thank you for your great review! We really value feedback from all of our guests, as this allows us grow and improve constantly. I’m glad that we were able to meet your accessibility needs as we do our best to accommodate the needs of each and every one of our guests. Thank you for staying with us and we look forward to serving you again in the future!

Matthew Hiel
Front Office Manager
Hampton Inn and Suites Madison West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, United States
1 review
Reviewed May 20, 2013

We've stayed at this hotel several times after our daughter moved to Madison. The staff are very friendly and helpful; the rooms are clean; the breakfast is actually quite good. We've been very happy with our experiences at this hotel and will continue to stay here in the future.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amery
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 19, 2013

My daughter lives in Madison, so I visit her at least a couple of times a year. I always stay at the Hampton because I know I'll be satisfied. The rooms are very comfortable and clean and the beds are comfortable. They have a great breakfast included with your stay that frequently includes fresh berries and cheese omelets. The pool area is nice and its easy to get to off of hwy 12. I feel the price is reasonable for the quality lodging.

  • Stayed August 2012, traveled solo
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Helpful?
Thank ShelleS61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this review, May 20, 2013
Hello ShelleS61,

Thank you for staying with us and taking the time to share your review. I will be happy to share your comments with our entire staff. I’m glad you enjoyed your stay and we look forward to seeing you the next time you stay in Madison!

Matthew Hiel
Front Office Manager
Hampton Inn and Suites Madison West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin, United States
1 review
Reviewed May 7, 2013

We would suggest the Hampton Inn to anyone traveling to the Madison area. The staff were friendly and helpful from check in to check out, the room was very clean, the bed was comfortable, and the pool had great water features that our kids LOVED! The complimentary breakfast had tons of choices- even a make your own waffle station! The location was also great; it's walking distance to a number or restaurants and even a grocery store. We really enjoyed our stay and will certainly be back.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leslie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew H, Front Office Manager at Hampton Inn and Suites Madison West, responded to this review, May 15, 2013
Hello Leslie W,
Thank you so much taking the time to share your wonderful recommendation. We are happy to hear that you enjoyed your stay! I will be happy to pass along your feedback to our front desk and housekeeping teams. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Madison West

Property: Hampton Inn and Suites Madison West
Address: 483 Commerce Dr, Madison, WI 53719-4924
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Madison West 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Hampton Inn and Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This Hampton hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more   less 
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Also Known As:
Hampton Inn Stes Madison West Hotel Madison

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