We have stayed at this property a couple of times as we love visiting Madison and New Glarus in the summer. It is your standard Hampton fare - in terms of rooms, breakfast, etc. Unfortunately, I thought the service was extremely poor last time I visited. We did arrive early just to see if by chance a room would be available - and instead of telling me that no rooms were available, I was told to wait "a few minutes" for a room to become available. "A few minutes" became closer to 30-45 minutes. . which could have very easily been used exploring Madison instead of waiting around in the lobby. The whole situation was just not handled well and with so many choices in the area - we'll be staying elsewhere next time.