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“wonderful time with family”

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Madison Concourse Hotel and Governor's Club
Ranked #4 of 63 Hotels in Madison
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 5, 2013

We went to the Henry Vilas Zoo, partied on state street, shopped for gifts, roamed the Capitol building, and played in the Childrens museum as well as swimming and eating in the Hotel. This hotel was fun, friendly, affordable, and the staff were helpful and the shuttle was an unexpected perk. A great place to stay and a great town to play in for all ages.

Room Tip: ask for a high floor with a view of the capital building
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  • Stayed: May 2013, traveled with family
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2  Thank jabmyeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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934 - 940 of 1,373 reviews

Reviewed May 5, 2013

Comfortable, well-appointed, well-managed hotel right near the State Capitol and the University of Wisconsin campus. Good=sized rooms, helpful staff. Free shuttle to airport. decent fitness area. Worth splurging for the Governor's Club floor and accompanying food and drink.

  • Stayed: April 2013, traveled with family
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1  Thank PBrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

Stayed 3 nights while attending a conference. Paid the little extra for the Governor's Club. It is well worth it. The breakfast includes two hot selections and spectacular pastries. The pecan bars were fabulous. The evening cocktail hours included cold and hot hours d'oeuvre and all you wanted to drink. Excellent value.

My room had a very comfortable king bed and two very comfortable lounge chairs with a big couch like foot rest. Also, there was nightly turn down service with chocolates. Lastly, the bathroom had a walk-in, glass door shower. Very, very nice and clean. For $169 per night, you couldn't ask for more.

Room Tip: Go for rooms in the Governor's Lounge area.
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  • Stayed: April 2013, traveled on business
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1  Thank funbug05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

Great location right on capital square. Walking distance to everything, lots of restaurants, shopping and the amazing capital building. The Governor's Club room is the best value going! The club lounge hosts an open bar in the evening (all evening!) with a great view of the city and the capital building, dessert and coffee later in the evening and a great breakfast too! Rooms are spacious and have comfortable beds and great linens, clean, updated and quiet. Everyone we met on staff, was helpful and very nice. We didn't eat at the restaurant on site, but were told by locals that it is very good. Would (and have) highly recommend the Governor's Club rooms at this property for business or pleasure.

Room Tip: Go with the Governor's Club rooms
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  • Stayed: April 2013, traveled on business
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1  Thank CTC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

Excellent location and friendly staff. The hotel are located mid. town Madison 5 min. walk from the Capitol building. Valet parking, free WIFI. Cousy room and a good bed. You will find a selection of good restaurants in the neighboor hood. The best pick for a really good restaurant is the Tornado Room. Possible the best place in Madison. Highly recommended. I will for sure stay at the Concourse hotel during my next visit to Madison.

Stayed: April 2013, traveled on business
1  Thank Runar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

My husband and I live just a mile away from the Madison Concourse Hotel and Governor's Club, but we stay there at least 2 or 3 times a year for a nice getaway. We always book a Governor's Club room, so that we can enjoy the Governor's Club lounge. For birthdays and anniversaries, this is always our go-to.

The rooms are great, the staff is great, and the service is great. Highly recommended!

  • Stayed: January 2013, traveled as a couple
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1  Thank N0rris_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

I've been going to the Concourse for years. I love the location - you cannot beat it. The hotel is great - always very well kept. I've always thought of it as a premier hotel in Madison. This time visiting, my opinion has changed. Don't get me wrong - the hotel itself is nice. Very clean, the rooms are up to date and modern. The pool and workout area is great.
However, the staff - wow, very disappointing. During the entire stay, we were never acknowledged by anyone. We passed the front desk multiple times and never received a greeting. We'd share an elevator with their staff and they would not even look at us. As someone who used to work in a hotel for years, I can tell you a little 'good morning' can go a long way. It's like they didn't want to be there. The house keeping staff was the nicest group; however, their uniforms were all un-matching. I couldn't even tell if one woman worked there. She had a long button down t-shirt that was wide open - she looked like she was in her pajamas. She approached my room to clean it, I thought she was just a guest - no name tag or anything. There was one point where I saw a manager pass us - again, did not look at us, but went straight to the front desk to talk to them about his family and what they did that week. He did not say anything to the guests that were passing him, just engaged with the staff on personal conversations.
I sincerely hope their management is reading this and chooses to invest in Hospitality 101 for their staff. Again, such a great hotel - it's a shame their reputation is at risk with their lackluster service.

  • Stayed: April 2013, traveled with family
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1  Thank Meghan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this reviewResponded May 21, 2013

Thank you for taking the time to share your experience with us. Creating a warm and welcoming environment for our guests is very important to us. A welcoming experience certainly starts with smiling and greeting everyone that is in the hotel. We take the feedback we receive from our guests seriously. We shared your feedback with our entire staff as part of our ongoing service training program when you first shared your review with us.

We never want our guests to leave unhappy and will always do whatever we can to make things right. If you would be willing to give us another opportunity to take care of you, please do not hesitate to get in touch with me at 608-294-3004 or via email at slabella@concoursehotel.com. Thank you again for taking the time to share your feedback with us.

Best wishes,
Stephanie LaBella, Director of Guest Engagement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madison Concourse Hotel and Governor's Club

Address: 1 West Dayton Street, Madison, WI 53703-2582
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Madison
#2 Green Hotel in Madison
#3 Romantic Hotel in Madison
#10 Family Hotel in Madison
Price Range: $153 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Madison Concourse Hotel and Governor's Club 3.5*
Number of rooms: 373
Official Description (provided by the hotel):
Welcome to Madison’s hotel. Our staying power is confirmed by our long-standing dedication to being downtown Madison’s premier hotel and we are proud to be named Best Hotel for Business and Pleasure by Madison Magazine. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel. ... more   less 
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Also Known As:
Madison Concourse Hotel And Governors
Concourse Hotel Madison Wi

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