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“Excellent location in The favolousc city of Madison”

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Madison Concourse Hotel and Governor's Club
Ranked #4 of 63 Hotels in Madison
Certificate of Excellence
GreenLeadersBronze level
Oslo, Norway
Level Contributor
134 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Excellent location in The favolousc city of Madison”
Reviewed April 27, 2013 via mobile

Excellent location and friendly staff. The hotel are located mid. town Madison 5 min. walk from the Capitol building. Valet parking, free WIFI. Cousy room and a good bed. You will find a selection of good restaurants in the neighboor hood. The best pick for a really good restaurant is the Tornado Room. Possible the best place in Madison. Highly recommended. I will for sure stay at the Concourse hotel during my next visit to Madison.

Stayed April 2013, traveled on business
Helpful?
1 Thank Runar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,272 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (421)
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English first
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2013

My husband and I live just a mile away from the Madison Concourse Hotel and Governor's Club, but we stay there at least 2 or 3 times a year for a nice getaway. We always book a Governor's Club room, so that we can enjoy the Governor's Club lounge. For birthdays and anniversaries, this is always our go-to.

The rooms are great, the staff is great, and the service is great. Highly recommended!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank N0rris_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 22, 2013

I've been going to the Concourse for years. I love the location - you cannot beat it. The hotel is great - always very well kept. I've always thought of it as a premier hotel in Madison. This time visiting, my opinion has changed. Don't get me wrong - the hotel itself is nice. Very clean, the rooms are up to date and modern. The pool and workout area is great.
However, the staff - wow, very disappointing. During the entire stay, we were never acknowledged by anyone. We passed the front desk multiple times and never received a greeting. We'd share an elevator with their staff and they would not even look at us. As someone who used to work in a hotel for years, I can tell you a little 'good morning' can go a long way. It's like they didn't want to be there. The house keeping staff was the nicest group; however, their uniforms were all un-matching. I couldn't even tell if one woman worked there. She had a long button down t-shirt that was wide open - she looked like she was in her pajamas. She approached my room to clean it, I thought she was just a guest - no name tag or anything. There was one point where I saw a manager pass us - again, did not look at us, but went straight to the front desk to talk to them about his family and what they did that week. He did not say anything to the guests that were passing him, just engaged with the staff on personal conversations.
I sincerely hope their management is reading this and chooses to invest in Hospitality 101 for their staff. Again, such a great hotel - it's a shame their reputation is at risk with their lackluster service.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meghan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review, May 21, 2013
Thank you for taking the time to share your experience with us. Creating a warm and welcoming environment for our guests is very important to us. A welcoming experience certainly starts with smiling and greeting everyone that is in the hotel. We take the feedback we receive from our guests seriously. We shared your feedback with our entire staff as part of our ongoing service training program when you first shared your review with us.

We never want our guests to leave unhappy and will always do whatever we can to make things right. If you would be willing to give us another opportunity to take care of you, please do not hesitate to get in touch with me at 608-294-3004 or via email at slabella@concoursehotel.com. Thank you again for taking the time to share your feedback with us.

Best wishes,
Stephanie LaBella, Director of Guest Engagement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 21, 2013 via mobile

I love this hotel! My family and I have great memories here!! We always have the delicious brunch on Easter. We also love the fun pool here! We've stayed here lots of times and its always been great! The rooms are nice and the whole place is always clean. My Uncle also works here so that's fun!

  • Stayed August 2012
    • Value
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    • Service
Helpful?
1 Thank Nate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 19, 2013

stayed for a business trip & was pleased. The staff was beyond helpful to his out-of-towner, in letting me know where to go & how to get there, etc. The pub onsite had fantastic food. The room was alright, needed some maintenance work, but was well furnished & decorated modernly, which was a pleasant surprise from the usual drab decor of some places.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank amandabD8317NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 12, 2013

The lobby is sub par, it needs an update or some music playing in the back drop; it feels as if your walking into a funeral parlor. The young people behind the desk are not too helpful, probably a bunch of college students; they just want to hurry you along and they don't know their own downtown area in a manner that instills confidence.

There are better places to stay down by the Capital.

Room Tip: Get the Governors room because the free drinks and breakfast are a good value. The rooms however ar...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex, Wisconsin
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 8, 2013

We enjoyed a weekend away at the Madison Concourse in March 2013. Overall we were very impressed. The location is ideal to downtown, state street and many restaurants. Parking is available underneath and costs $10/per day. We stayed in a jaccuzzi suite on the Governer's Club level. The room was updated, very large, beatiful clean bathroom and tub and had the most comfortable bed! There were 3 TVs in the room however, they worked on an off all weekend so we gave up on trying to watch TV. The front desk said they were having a "service" issue.

The Governor's Club was well worth the extra cost. Full breakfast which includes eggs, bloody marys, the works and free drinks in the evening. The staff was friendly and helpful on the club level as well as the front desk. We had dinner in the restaurant Friday evening, it was quiet but the food fit the price. Higher end but not overly expensive.

We tried to go to the pool but it was VERY crowded (not very big).

Overall I would say this is a great adult hotel. If I brought the kids, I'd stay somewhere with a bigger pool and working TV's.

Room Tip: The jaccuzzi suites are on the lake side but if you are not staying in one of those, ask for a high...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madison Concourse Hotel and Governor's Club

Property: Madison Concourse Hotel and Governor's Club
Address: 1 West Dayton Street, Madison, WI 53703-2582
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Madison
#2 Green Hotel in Madison
#3 Romantic Hotel in Madison
#10 Family Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Madison Concourse Hotel and Governor's Club 3.5*
Number of rooms: 373
Official Description (provided by the hotel):
Welcome to Madison’s hotel. Our staying power is confirmed by our long-standing dedication to being downtown Madison’s premier hotel and we are proud to be named Best Hotel for Business and Pleasure by Madison Magazine. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel. ... more   less 
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Also Known As:
Madison Concourse Hotel And Governors
Concourse Hotel Madison Wi

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