We called to make reservations for two rooms at this Super 8 near the hospital my dad was to have surgery early the next day. The person on duty gave us the hospital rate which we much appreciated. When we arrived the rooms were very cold and it took around 3 hours to warm them up. The manager offered us different rooms, but it was late and would have taken a long time to heat them up. She did give us extra blankets on request. Also, there seemed to be no medium setting-it was either cold or hot-causing my dad to get up several times in the night to try to adjust. My dad didn't sleep much and had to be up by 3:30am to shower and to be off to the hospital. The tub drain plug would not stay up so it took two people-one to hold the plug up and one to shower.
I later emailed the manager who responded quickly by phone with an offer of a full refund. He was glad to know of the problems so his maintenance dept. could fix them.
Though not very happy with our stay, I think we would give them another chance.
- Official Description (provided by the hotel):
- Indoor pool & whirpool, business center w/high speed internet open 24 hours, free wireless high speed internet, fitness center open 24 hours, free SuperStart Breakfast. ... more less
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- Also Known As:
- Super 8 Madison South Hotel Madison
- Super Eight Madison
- Madison Super Eight
- Madison Super 8