This was the 2nd time I stayed here - and to be honest - I really liked the hotel. I am a platinum member at Starwood, and always try to stay at Starwood properties. The problem is that the Sheraton lost my trust - not only in this hotel specifically, but as a result of their response to me - Starwood altogether. I left a personal item behind. Yes. I am stupid for leaving it. But I realized it as soon as I was at the airport and called the hotel immediately. I was assured that it would be found and locked away for safekeeping until they could return it to me. I called back the very next day only to be told they didn't have it. Knowing that I left it on the bedside table, I know the item was stolen by someone on their staff. To make matters worse ( and I am completely disappointed in them in their response), they said "We are not responsible for items left behind." Ugh. All I can think is, fine... you're not responsible for my property, but you are responsible for your employees... the only ones with access to the room. I am truly sad about this. I really can't believe after all the nights I have stayed with this hotel group, and after being a loyal customer for so many years, that they could care less about this situation. Simply put, if you can't trust the place where you sleep, you can't sleep.
- Official Description (provided by the hotel):
- Experience a feeling of welcome unlike any other at the Sheraton Madison Hotel. Our 239 attractive guest rooms give you everything you need for a great stay. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Madison
- Madison Sheraton