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Reviewed September 10, 2012

This was the best experience ever! Room service was great, housekeeping was awesome and even everyone at the front desk said hello and helped in anyway they could! I actually left my ipad by mistake and did not figure it out until I checked out and drove an hour away and they found it and shipped it to me! Great hotel with exceptional service.

Date of stay: September 2012
  • Trip type: Traveled on business
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1  Thank Kili G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie J, Manager at Sheraton Madison Hotel, responded to this reviewResponded September 12, 2012

I am so happy to hear that you had such a wonderful experience with us! Exceptional customer service is one of our number one priorities and it sounds like you truly enjoyed the hospitable staff we have working here. It is great that we were able to find and return your ipad that you left here as well. I hope we have the pleasure of serving you again in the future!

Sincerely,

Katie Johnson
Guest Services Manager

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Reviewed September 2, 2012

As other reviews have noted, this hotel is nowhere near downtown Madison, but it is within walking distance of the Alliant Energy Center.

This hotel is looking a little dated now, but the service is good. I was here on a business trip, and dined in the hotel restaurant. The steak was OK, but nothing special. The fitness room has the standard hotel equipment—treadmills and ellipticals, but no weight machines.

One thing to note: given the location of the hotel, there aren't cabs waiting at all times, so you'll need to ask the concierge or reception to call one for you (allow at least 10 minutes).

Date of stay: August 2012
  • Trip type: Traveled on business
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Thank DylanWadol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie J, Manager at Sheraton Madison Hotel, responded to this reviewResponded September 4, 2012

I appreciate your feedback regarding your stay with us. It is great that you found our location to fit your needs with being able to walk over to the Alliant Energy Center. We also have a rental bike station out front and are located right on Lake Monona with a beautiful path into downtown Madison. Next time you are staying with us feel free to use our shuttle service to downtown Madison as well. I hope to see you the next time you visit Madison.

Best Regards,

Katie Johnson
Guest Services Manager

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Reviewed August 25, 2012

if you seek a nice hotel, but do not expect to walk anywhere, then this is fine. It is a easy to get location to find--BY CAR--but if you wish to around the Madison Capital...or UW-Madison...forget it......this hotel is NOT close to anything downtown.

But is is Suburban...and a nice area

It is a 7 min drive (max) to capital...and parking is about $2/hr downtown...so its not bad, tho.

Also..it has free parking and internet...so we saved money there. All in all, it was worth not being right on top of things.

Room tip: Use hotwire or priceline---we got it for $122...night...but you can get it for less
Date of stay: August 2012
  • Trip type: Traveled as a couple
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Thank alkaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie J, Manager at Sheraton Madison Hotel, responded to this reviewResponded August 27, 2012

Thank you for your feedback, I am happy that you enjoyed your stay with us. We are not located right in downtown Madison but a convenient 2.5 miles away. We have Lake Monona in our backyard with a wonderful path to downtown and offer bikes to rent as well. Next time you are staying with us please feel free to take advantage of our complimentary shuttle to get to downtown. I look forward to your next visit!

Sincerely,

Katie Johnson
Guest Services Manager

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Reviewed August 23, 2012

The hotel is in a good location, next to a lake, so a walk around the area is good. The gym is OK size, and it has a outdoor (green house kind) pool.

I stayed here many times, as I visit Madison. It sounds like the quality decreased. I checked in, and was given a club room, which was not cleaned in the afternoon twice. Finally, I stayed in the club lounge to wait until they found me a clean room. The food in the club lounge was not as good as a couple years ago.

I am Platinum of SPG, I did not get any suite or better room than a club room, every time I booked regardless I booked a regular room or club room.

Date of stay: July 2012
  • Trip type: Traveled on business
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Thank NYCha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie J, Manager at Sheraton Madison Hotel, responded to this reviewResponded August 27, 2012

Thank you for taking the time to share your experience with us. I appreciate you choosing the Sheraton while you are in Madison and am happy that you enjoy our hotel and the amenities we have. Our Executive Chef is in the process of updating our menu in the club lounge to help with the experience all of our valued guests are having. I do want to apologize for the inconvenience with your room not being clean and please know we will use this as a training opportunity to ensure this does not occur in the future. I look forward to exceeding your expectations on your next visit!

Best Regards,

Katie Johnson
Guest Services Manager

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Reviewed August 20, 2012

This is an excellent choice in hotels if you are coming to the Madison area. Everything was clean and very up to date with comfortable beds! Every staff member we came I contact with was friendly and accommodating.

Date of stay: August 2012
  • Trip type: Traveled with friends
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Thank 04OccasionalTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie J, Manager at Sheraton Madison Hotel, responded to this reviewResponded August 21, 2012

Thank you for your great review! I am so happy that you had an enjoyable experience with us and found our hotel to be inviting and comfortable and our staff friendly and helpful! I hope we have the pleasure of serving you again in the future.

Best Wishes,

Katie Johnson
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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