We stayed here for an event in the downtown area. The location is kind of out of the way, but I was pleased with the accommodations. The room was clean and updated. Breakfast is complimentary and very good. More than the typical hotel. My only complaint is the service standards. I am a hotel manager, and their front desk staff is very unhelpful. Unacceptable. We had someone enter our room in the middle of the night, and when I called the front desk they said that it wasn't a staff member, and left it at that. No concern. So, they gave someone a key to our room? That is a big no-no for hotels. In the morning, we woke up to find that someone smeared peanut butter all over our door handle. Again, front desk was called, but did not care and took no action. They didn't even send housekeeping to clean the mess, so we had to leave our door proped open all morning so we didn't touch the handle. They should really send their staff through customer service training. It would dramatically increase overall customer satisfaction.
- Official Description (provided by the hotel):
- Boasting the Fastest WiFi in Madison, the Radisson Hotel Madison offers both rocket fast air fiber at 30Mbps, and also an encrypted network for business travelers- all complimentary. Please visit our award-winning Twist Bar and Grill and enjoy locally sourced Wisconsin fare. Relax in our contemporary lobby, log on to our platinum level free wifi network throughout the property, enjoy the contemporary guestrooms with 37" flatscreens, refrigerators, & complimentary breakfast buffet in TWIST. Get here worry free in our complimentary airport shuttle 7am-11pm. The Radisson is a smoke-free, pet-free, Green Hotel, that also boasts an indoor pool, fitness room with PreCor equipment, and 24-hour Business Center. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Madison
- Madison Radisson