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“Horrible service/dirty hotel”

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Radisson Hotel Madison
Ranked #20 of 63 Hotels in Madison
Certificate of Excellence
Missouri City, Missouri
1 review
“Horrible service/dirty hotel”
Reviewed April 17, 2013

I have stayed at this hotel and it is horrible. They state that they have a world class fitness center but it has 2 dead treadmills and a very old bicycle and no water. Additionally, their rooms smell like someone has smoked in them. Also, I asked to go to Target, which is 2 miles away in their shuttle but they refused to pick me up since they only go one way.

There staff can barely speak English, they can not answer any questions and are worthless. I would never recommend staying here. The food is terrible too. I feel dirty everytime I walk into the hotel.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank JacobsUnhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Corporate at Radisson Hotel Madison, responded to this review, April 22, 2013
We apologize for the disappointing service you received from our staff and facilities. Our team works hard to make sure our guests are comfortable and receive our best service. We would be happy to discuss your concerns further. If you would like, please feel free to contact us at Customer Care.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
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English first
Tomah, Wisconsin
1 review
Reviewed April 16, 2013

We spent a few nights at this newly renovated hotel and it looks great. The staff was friendly and the accommodations were excellent, including the sleep number beds. It was nice to have a bar located in the hotel and also the continental breakfast.

  • Stayed April 2013, traveled with friends
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Helpful?
Thank Teri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Wonderful! I am delighted to hear our new design is so well received. Thank you for taking the time to write about your experience, and we certainly appreciate your business.
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Tomah, Wisconsin, United States
1 review
Reviewed April 10, 2013

The stay was pleasant and the rooms were very clean and modern. I love the sleep by number bed, very comfortable. The staff was friendly. The morning breakfast was sufficient with enough to pick from with muffins, fruit, eggs, coffee and juice. I would recommend this hotel to anyone that is traveling.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Thank you for recommending our hotel, that is the highest compliment! I would like to thank you for your business, and add that we have just expanded our breakfast so that on your next visit, we can offer something even more!
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Tomah, WI
1 review
Reviewed April 10, 2013

Our stay was for a girls trip for shopping and catching up! The hotel had been recently remodeled and the rooms were very nice. Very trendy decor. We had adjoining rooms with 2 beds. The beds were sleep number beds, so that was awesome to try those (that is what my husband wants). The rooms were spacious and comfortable and very clean. Check in was very easy, our rooms were ready and they the desk clerk was very friendly. The breakfast in the morning was nice. They have 2 hot items (eggs and sausage/eggs and potatoes) and then many more items; muffins (very good), bagels, toasts, english muffins, cereal, oatmeal, hard boiled eggs, yogurt, coffees, milk and juices. Enough choices for a good breakfast. We also went to the bar, this was in the same location as the breakfast. It was nice and comfortable. The pool area had a sign that it will be remodeled in April 2013. They hadn't started that when we were there yet. It has a pool and also a hot tub. The area was nice, there were tables and lounge chairs. There was also an outdoor courtyard area, but it's too cold in Wisconsin for that right now :)
We actually spent quite a bit of time at the hotel and really enjoyed it. We would definately stay here again. It is also a very convenient location, very close to the mall and walking distance to many stores/services also. The Radisson Hotel is very much recommended.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
Thank Jobi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Thank you for selecting our hotel to host your Girls-weekend, I am delighted to hear you enjoyed your experience. Our pool will be finished with it's renovation by the end of the month, and our wi-fi network will be upgraded as well; we are constantly trying to improve and make your next visit even better! Thank you so much for the recommendation.
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Tomah, Wisconsin
1 review
Reviewed April 10, 2013

The only reason I did not give the hotel an excellent was the pool area does need some updating. There is a sign that it will be renovated this April. It was still clean and the water was nice. I would definately stay again.

  • Stayed April 2013, traveled with friends
    • Value
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    • Service
Helpful?
Thank tracyl929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Thank you for taking the time to post about your recent stay, I sincerely thank you for selecting our property.
The pool renovation kicks into high gear April 21 and will be done by the end of the month. We would love for you to return and enjoy the new pool area on your next visit!
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Tomah, Wisconsin, United States
1 review
Reviewed April 10, 2013

This hotel looks to have recently been through a renovation and I must say I was very impressed with all aspects. Rooms were spacious and comfortable. I really enjoyed the color palate throughout. Bar/restaurant was clean and nicely decorated with fresh flowers adourning each table. Staff was friendly and courteous even allowing extended hours in the bar/restaurant and swimming pool. Continental breakfast was only missing the waffles to make it well-rounded. Great location near the mall and other shopping/restaurant venues but yet in a quiet area. Enjoyed my stay and would stay again as well as recommend to others.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank H0ckey12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 12, 2013
Thank you for taking the time to post about your experience; I am delighted to hear our renovations are so well received. Your business is very much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 27, 2013

The room was clean and ready when we arrived in the evening. Staff was friendly and helpful. The pool was nice and they had towels available nearby. The breakfast was perfect, muffins, toast, eggs, cereal, fruit, coffee and juice. Also, there is a McDonald's & BK just down the street and a mall two block away. On a nice day, you could walk there. The one thing we hated about the room was the sleep number beds. We did not sleep well at all. We weren't used to them, so maybe it was just us. All in all a good experience.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank jba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 6, 2013
Thank you for taking the time to write about your experience. I am delighted you enjoyed our location and the property. It sounds like you did not enjoy the Sleep Number Beds; not all of our rooms have that amenity; the next time you stay with us, please mention you would prefer a traditional bed so we can make your stay even more comfortable.
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Additional Information about Radisson Hotel Madison

Property: Radisson Hotel Madison
Address: 517 Grand Canyon Dr, Madison, WI 53719-1032 (Formerly Radisson Inn Madison)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 63 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Madison 3*
Number of rooms: 153
Official Description (provided by the hotel):
Boasting the Fastest WiFi in Madison, the Radisson Hotel Madison offers both rocket fast air fiber at 30Mbps, and also an encrypted network for business travelers- all complimentary. Please visit our award-winning Twist Bar and Grill and enjoy locally sourced Wisconsin fare. Relax in our contemporary lobby, log on to our platinum level free wifi network throughout the property, enjoy the contemporary guestrooms with 37" flatscreens, refrigerators, & complimentary breakfast buffet in TWIST. Get here worry free in our complimentary airport shuttle 7am-11pm. The Radisson is a smoke-free, pet-free, Green Hotel, that also boasts an indoor pool, fitness room with PreCor equipment, and 24-hour Business Center. ... more   less 
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Also Known As:
Radisson Madison
Madison Radisson

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