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“Hotel stay was adaquate but disapointed that pool was being...”

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Days Inn & Suites Madison
Ranked #25 of 63 Hotels in Madison
Madison
1 review
“Hotel stay was adaquate but disapointed that pool was being...”
Reviewed April 3, 2014

Hotel stay was adaquate but disapointed that pool was being cleaned when we checked in and had to wait a long time for check in. One and a half hours!!!!!!! Check in was very busy and understood but there were 14-17 families checking in at once and all we could do was sit in lobby and try to keep kids occupy.Friday afternoon prob. not best time to clean the pool.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Unknown U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnSuitesMadison, Director of Sales at Days Inn & Suites Madison, responded to this review, April 6, 2014
Thank you for your thoughtful review. We apologize that your wait was a long one during the check in process. We are working to have more staff available during our busiest times as it is not our intentions for guests such as yourself to have to wait.

I hope that you were able to enjoy the pool with your children during your stay as Friday afternoon is reopened after some renovations were done- we are so proud of the outcome and are still enjoying the kind words we have received on all the new finishing touches that were done.

We look forward to your next visit to Madison and hope that you give us a second chance to make a better first impression at check in. Hope to see you soon!

Ramona Davis
Sales Manager, Days Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Madison
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 1, 2014

We typically stay at this location one weekend a year. Typically it is clean and comfortable. This time it was pretty dirty. The water in the hot tub was literally brown and it stunk horrendously. The breakfast had only the front counter worker putting out food and working the front counter. They sold our reservations on us 2 days before we were to arrive. We had to fight with them and costumer service to get them reinstated. This took about three hours of time over a three day period. Our fridge in our room did not work. And we were informed if we had any beverage or food in the pool area we would be evicted immediately. I promise you I am not a whiner. We stay in hotels at least 30 nights a year and this is the first time I have written a bad review. Think twice before booking at this hotel.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
1 Thank Lorrie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnSuitesMadison, Director of Sales at Days Inn & Suites Madison, responded to this review, April 13, 2014
Thank you for the thoughtful review of our hotel and amenities. We pride ourselves on our excellent customer service and above average accommodations and had we known of the issues with your room during your stay we would have been more than happy to see if we could offer you another room.

We look forward to a second chance to make a better first impression and hope that on your next visit to Madison you will allow us to do just that.

Ramona Davis
Sales Manager
Days Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Madison

Property: Days Inn & Suites Madison
Address: 4402 E Broadway, Madison, WI 53716-4149
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Madison
#15 Business Hotel in Madison
#16 Family Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn & Suites Madison 2*
Number of rooms: 64
Official Description (provided by the hotel):
Days Inn & Suites Madison is conveniently located near Interstates 90 & 39 and just off the Highway 51 and Route 12/ 18. Ho-Chunk Gaming, Alliant energy center, downtown and University of Wisconsin are close from the hotel. Enjoy a free Daybreak deluxe continental breakfast each morning, featuring Belgian waffles and eggs. Wi-Fi internet connection and local calls are complimentary. Rooms have flat screen HD TVs with HBO. Swim in the indoor pool or soak in the hot tub, after returning from a long day of work or sightseeing. 24 Hours complimentary USA Today and coffee are available in the lobby. On-site gym makes it easy to squeeze in a workout on the go. ... more   less 
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Also Known As:
Days Inn Madison Hotel Madison
Madison Days Inn

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