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“Exceptional experience” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Madison

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DoubleTree by Hilton Hotel Madison
Ranked #2 of 61 Hotels in Madison
Certificate of Excellence
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Exceptional experience”
5 of 5 stars Reviewed March 4, 2013

Every person on the staff I encountered treated me like I was their only guest. Best service I've had anywhere. I felt like I was home, with the personal attention I received, rather than in a moderately large hotel.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank J03C00L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 13, 2013
Thank you for the great review! It makes our day to hear that you had an amazing experience with us, and that because of the personal level of attention you received, you felt like you were home, which is our goal we hope to achieve with every single guest. Thank you for choosing the DoubleTree by Hilton Madison while in town, and we hope to host you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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902 reviews from our community

Traveler rating
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    43
    17
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Appleton, Wisconsin
2 reviews
5 of 5 stars Reviewed March 3, 2013

We stayed just 1 night, but the experience was so good that we will return the next time we stay in Madison! The lobby was very crowded when we arrived but the staff at the front desk was very fast in checking us all in. The rooms were very nice and clean. The best part was the free shuttle that took us to our destinations nearby the hotel. The drivers were very nice and were very prompt to pick us up. In a place where the driving is kind of crazy it's nice to have a shuttle to do that task for you! All staff drop the hotel and restaurant were very friendly. Kudos to the Doubletree they did a great job and we will be back!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CCMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 7, 2013
Thank you for the wonderful review, and for choosing to stay at the DoubleTree by Hilton Madison while in town. We are very happy to hear that you had such a fantastic stay with us, and that you were able to utilize our complimentary shuttle. We know how convenient the shuttle can be especially when trying to navigate a city that you are unfamiliar with. In addition, we’re pleased to hear that our shuttle drivers provided you with such wonderful service as it is our goal to exceed each guest’s expectations. Thank you again for taking the time to review your stay, and we hope you will be back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menomonee Falls, Wisconsin
1 review
5 of 5 stars Reviewed March 1, 2013

I found my stay very enjoyale topped off with an excellent breakfast. I would recommend this hotel to anyone especially if they were going to an event at the Kohl Center or had any type of business with the University of Wisconsin. It is located in a very convenient area for these types of events. In addition, the Double Tree is located near several restaurants which can be accessed by walking. If going some distance, the hotel does provide a shuttle service.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ken R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 4, 2013
Thank you for taking the time to share your wonderful experience at the DoubleTree by Hilton Madison with other travelers – we truly appreciate the great feedback. We’re pleased you enjoyed our delicious, hot breakfast buffet served in our restaurant, the Badgerland Bar & Grill, and that you enjoyed our convenient downtown location. Whether you are attending an event at the Kohl Center, UW-Madison or on the Capitol Square, it is only a short walk away from our property; however, if you would prefer, our complimentary shuttle can always take you to your destination as well. We thank you for choosing to stay with us, and we hope you will be back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnes, WI
1 review
5 of 5 stars Reviewed February 27, 2013

We would recommend this hotel in a heartbeat!! The whole staff was friendly, efficient, accommodating. Very clean. We loved the hotel and the warm cookies upon arrival was a nice touch!! If your attending any events at
the Kohl Center this is the place to be (2 blocks from Kohl Center). The food was very good and the entire staff was outstanding!

Room Tip: I would upgrade to the deluxe two queen bedroom - breakfast comes with it, free bottled water and sn...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Suzette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 4, 2013
Thank you for choosing to stay at the DoubleTree by Hilton Madison, and we sincerely appreciate the wonderful feedback! We are so pleased that you had such a wonderful stay, and that you experienced our award-winning customer service from our team members in all departments. It is our goal to exceed each guest’s expectations, so it’s very rewarding to hear about how wonderful your stay and our service was. We agree with you – we think our location is fabulous, especially for those attending events at the Kohl Center and within the downtown area. Plus, with our complimentary shuttle service, we can take you anywhere in downtown Madison if you would prefer not to drive or walk. Thank you again for your wonderful review, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 25, 2013

The staff the this hotel was very well trained --- courteous, helpful and professional. A great breakfast buffet and a great on-site restaurant with a wide menu that satisfied the kids along with mom and dad. Warm chocolate cookies upon arrival... what a bonus! Although a bit pricier that neighboring hotels, it was well worth it. We thoroughly enjoyed our stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fiveboysWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 3, 2013
Thank you for the great review! We truly appreciate you taking the time to review your stay at the DoubleTree by Hilton Madison, and for choosing to stay with us. We are so happy that you enjoyed your experience from check-in to check-out. We look forward to welcoming your whole family back with our warm DoubleTree chocolate chip cookies!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorktown, Virginia
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 24, 2013

The Doubletree by Hilton continues to be a great value in easy walking distance from State Street, Capitol Hill and the University of Wisconsin. Room was spacious and excellent.
Ben in the bar was especially helpful in pointing out an excellent Spanish tapas restaurant just a few blocks away on State Street.
The only challenge was my arrival. 4 cars with no drivers, even in the lobby, were parked in the entry way. This was complicated by the hotel van also totally blocking the entrance driver. Ergo, I had to unload my luggage on the 2nd floor parking garage, BUT there is no way to enter the hotel without a key on that level. A buzzer and microphone should be installed at the 2nd floor parking garage door.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gbraze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 3, 2013
Thank you for choosing to stay at the DoubleTree by Hilton Madison, and for taking the time to share your experience with other travelers. We are very happy you enjoyed our great downtown location, located on the UW-Madison campus and within walking distance to the State Capitol, a large variety of restaurants, bars and other local attractions. In addition, we’re pleased that you enjoyed our recently renovated guest rooms, and we love hearing that Ben, from the Badgerland Bar & Grill, recommended great dining suggestions. However, we are very sorry to hear about your inconvenience upon arrival as we know how frustrating that can be. We do lock the second floor parking door after 3pm as a security precaution, but we will definitely consider implementing your suggestions since we are always looking for ways to improve guest satisfaction. Thank you again for choosing to stay at the DoubleTree by Hilton Madison while traveling on business, and we hope to host you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indian Rocks Beach
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 21, 2013

For the money and everything else this was the best hotel I have ever stayed in. The staff was courteous and helpful. They went out if their way to give us detailed directions on places we wanted to visit. They even gave us extra cookies. They had a courtesy shuttle that took us around town and picked us up when we were ready. The room was spotless and the bed was just about the most comfortable bed I have ever slept in. Plenty of space to move around in. Just plain comfortable. The breakfast buffet, though not included was wonderful. They even had steel cut oatmeal. Like I said, just about the best, if not the best, hotel I have ever stayed in.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 3, 2013
Thank you for the wonderful review! We greatly appreciate you taking the time to share your experience at the DoubleTree by Hilton Madison with other travelers. We are so pleased that you were able to take advantage of our complimentary shuttle service that serves all of our hotel guests providing them service to/from the airport and within the downtown area. Additionally, we are pleased that our team was able to provide you with great service, and we will always have a warm DoubleTree chocolate chip cookie waiting for you! Thank you again for the wonderful review, and we are so happy that you had such a wonderful stay with us. We hope you will be back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Madison

Property: DoubleTree by Hilton Hotel Madison
Address: 525 W Johnson St, Madison, WI 53703-1916
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Madison
#5 Family Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Madison 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Located in the heart of downtown Madison, you'll find the DoubleTree by Hilton Downtown Madison in the center of all of the action. Just steps from the Kohl Center and the University of Wisconsin-Madison campus, guests can also walk to the Capitol, State Street and many other downtown Madison attractions. Enjoy complimentary parking and shuttle service to/from the airport and surrounding area, complimentary WiFi and brand-new sleeping rooms. Our award-winning staff looks forward to welcoming you to our hotel and the famous and unique city of Madison! ... more   less 
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Also Known As:
Doubletree Madison
Madison Doubletree

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