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“Excellent choice!” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Madison

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DoubleTree by Hilton Hotel Madison
Ranked #2 of 61 Hotels in Madison
Certificate of Excellence
Barnes, WI
1 review
“Excellent choice!”
5 of 5 stars Reviewed February 27, 2013

We would recommend this hotel in a heartbeat!! The whole staff was friendly, efficient, accommodating. Very clean. We loved the hotel and the warm cookies upon arrival was a nice touch!! If your attending any events at
the Kohl Center this is the place to be (2 blocks from Kohl Center). The food was very good and the entire staff was outstanding!

Room Tip: I would upgrade to the deluxe two queen bedroom - breakfast comes with it, free bottled water and sn...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Suzette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 4, 2013
Thank you for choosing to stay at the DoubleTree by Hilton Madison, and we sincerely appreciate the wonderful feedback! We are so pleased that you had such a wonderful stay, and that you experienced our award-winning customer service from our team members in all departments. It is our goal to exceed each guest’s expectations, so it’s very rewarding to hear about how wonderful your stay and our service was. We agree with you – we think our location is fabulous, especially for those attending events at the Kohl Center and within the downtown area. Plus, with our complimentary shuttle service, we can take you anywhere in downtown Madison if you would prefer not to drive or walk. Thank you again for your wonderful review, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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883 reviews from our community

Traveler rating
    615
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Wisconsin
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 25, 2013

The staff the this hotel was very well trained --- courteous, helpful and professional. A great breakfast buffet and a great on-site restaurant with a wide menu that satisfied the kids along with mom and dad. Warm chocolate cookies upon arrival... what a bonus! Although a bit pricier that neighboring hotels, it was well worth it. We thoroughly enjoyed our stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fiveboysWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 3, 2013
Thank you for the great review! We truly appreciate you taking the time to review your stay at the DoubleTree by Hilton Madison, and for choosing to stay with us. We are so happy that you enjoyed your experience from check-in to check-out. We look forward to welcoming your whole family back with our warm DoubleTree chocolate chip cookies!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorktown, Virginia
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 24, 2013

The Doubletree by Hilton continues to be a great value in easy walking distance from State Street, Capitol Hill and the University of Wisconsin. Room was spacious and excellent.
Ben in the bar was especially helpful in pointing out an excellent Spanish tapas restaurant just a few blocks away on State Street.
The only challenge was my arrival. 4 cars with no drivers, even in the lobby, were parked in the entry way. This was complicated by the hotel van also totally blocking the entrance driver. Ergo, I had to unload my luggage on the 2nd floor parking garage, BUT there is no way to enter the hotel without a key on that level. A buzzer and microphone should be installed at the 2nd floor parking garage door.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gbraze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 3, 2013
Thank you for choosing to stay at the DoubleTree by Hilton Madison, and for taking the time to share your experience with other travelers. We are very happy you enjoyed our great downtown location, located on the UW-Madison campus and within walking distance to the State Capitol, a large variety of restaurants, bars and other local attractions. In addition, we’re pleased that you enjoyed our recently renovated guest rooms, and we love hearing that Ben, from the Badgerland Bar & Grill, recommended great dining suggestions. However, we are very sorry to hear about your inconvenience upon arrival as we know how frustrating that can be. We do lock the second floor parking door after 3pm as a security precaution, but we will definitely consider implementing your suggestions since we are always looking for ways to improve guest satisfaction. Thank you again for choosing to stay at the DoubleTree by Hilton Madison while traveling on business, and we hope to host you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indian Rocks Beach
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 21, 2013

For the money and everything else this was the best hotel I have ever stayed in. The staff was courteous and helpful. They went out if their way to give us detailed directions on places we wanted to visit. They even gave us extra cookies. They had a courtesy shuttle that took us around town and picked us up when we were ready. The room was spotless and the bed was just about the most comfortable bed I have ever slept in. Plenty of space to move around in. Just plain comfortable. The breakfast buffet, though not included was wonderful. They even had steel cut oatmeal. Like I said, just about the best, if not the best, hotel I have ever stayed in.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, March 3, 2013
Thank you for the wonderful review! We greatly appreciate you taking the time to share your experience at the DoubleTree by Hilton Madison with other travelers. We are so pleased that you were able to take advantage of our complimentary shuttle service that serves all of our hotel guests providing them service to/from the airport and within the downtown area. Additionally, we are pleased that our team was able to provide you with great service, and we will always have a warm DoubleTree chocolate chip cookie waiting for you! Thank you again for the wonderful review, and we are so happy that you had such a wonderful stay with us. We hope you will be back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed February 16, 2013

I have stayed her many times and find it a great hotel. This is a great location with great customer service. Shuttle drivers rock. Can someone tell me how far in advance to book rooms for spring 2014 graduation?

Stayed October 2012, traveled with family
Helpful?
Thank mggab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, February 19, 2013
We sincerely appreciate your continued loyalty at the DoubleTree by Hilton Madison, and we thank you for the wonderful feedback. We will be sure to share your great comments with the rest of your team, so thank you! Regarding making reservations for UW-Madison graduation for 2014, we will begin accepting reservations starting on Wednesday, June 5th at 9am CST. You can call us directly at 608-251-5511, or you can make reservations online at doubletreemadison.com, but we recommend that you make reservations as soon as possible as we sell out very quickly. Thank you again for the wonderful review and for your continued loyalty. We look forward to welcoming you back – hopefully soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mukwonago
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 14, 2013

Bottom line, if you are in town for an event @ the Kohl Center you are merely a 5 minute walk away.

Overall the hotel appeared very clean, staff was friendly, the free breakfast buffet was a step up from your normal continental buffets. The workout facility on-site had very nice treadmills and an assortment of free weights - plus nautilus equipment all relatively new. Big bonus, free parking, for which on game day could save you 20$ or so.

Didn't have any time to stop in and partake in the on-site sportsbar - badgerland grill, but based on my keen observation after a Badgers win, everyone was having a very good time.

The only knock on the rooom accommodations were the water pressure - temperature (6th Floor) and the 1/2 solid shower door. Another words 1/2 of the stand up shower doesn't have a door so - you go from hot to cold pretty quickly.

Otherwise, you'll find this hotel in a great location and proximitiy to many bars - restaurants around the Kohl Center - Downtown - Capital area.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mukmuks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, February 21, 2013
Thank you for taking the time to review your recent stay at the DoubleTree by Hilton Madison while traveling on business; we truly appreciate your feedback. We are pleased you enjoyed your stay with us and especially enjoyed our award-winning team, our extensive hot breakfast buffet served in the Badgerland Bar & Grill, our convenient downtown location including complimentary parking and our complimentary 24-hour fitness center. In addition, we appreciate your comments regarding our newly renovated bathrooms, and we are sorry that the new guestroom shower didn't meet your expectations. We will be sure to share your feedback with our management. Thank you again for reviewing your experience, and we thank you for choosing the DoubleTree by Hilton Madison. We hope to host you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed February 11, 2013

I've been to Madison a few times and have chosen to stay on the outskirts of town, but the positive reviews and my Gold HHonors status convinced me to give the Doubletree a try, and I'm glad that I did. First, it's in a very good location - walkable to many good restaurants and shops. The room was pleasant, with an updated bathroom. The fitness center, while under construction, had very good equipment. The pool and hot tub were very pleasant. Breakfast in the restaurant was an added bonus - most buffets put out the bare minimum, but items like Greek yogurt and Activia smoothies, freshly cut pineapple and melons, and made-to-order omelettes exceeded my expectations. And finally, I arrived during a blinding snow storm, and having covered parking was huge - it literally saved me 20 minutes the next morning from having to dig out the car from snow. Would definitely stay again!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank greenbeltdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeMadisonGM, General Manager at DoubleTree by Hilton Hotel Madison, responded to this review, February 14, 2013
We sincerely appreciate the glowing review, and we thank you for taking the time to share your wonderful experience at the DoubleTree by Hilton Madison with other travelers. We are so thrilled that you decided to stay with us after reading our great reviews on TripAdvisor and due to your Hilton Honors gold status – our hot breakfast buffet is a great start to the day and is a great benefit for all gold members. In addition, we love hearing our guests rave about their wonderful stays, so we truly appreciate the feedback, and we will be sure to share your comments with the rest of our team. Thank you again for choosing the DoubleTree by Hilton Madison while traveling on business and for the wonderful review. We look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Madison

Property: DoubleTree by Hilton Hotel Madison
Address: 525 W Johnson St, Madison, WI 53703-1916
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Madison
#5 Family Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Madison 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Located in the heart of downtown Madison, you'll find the DoubleTree by Hilton Downtown Madison in the center of all of the action. Just steps from the Kohl Center and the University of Wisconsin-Madison campus, guests can also walk to the Capitol, State Street and many other downtown Madison attractions. Enjoy complimentary parking and shuttle service to/from the airport and surrounding area, complimentary WiFi and brand-new sleeping rooms. Our award-winning staff looks forward to welcoming you to our hotel and the famous and unique city of Madison! ... more   less 
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Also Known As:
Doubletree Madison
Madison Doubletree

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