Some friends and I booked a night here and couldn't have been more pleased. The previous night at a different hotel our room had been broken into, so we were a little insecure. From the moment we walked in, the desk staff went beyond all expectations.
Upon checkin people are handed delicious warm chocolate chip cookies. When we arrived, they promised us we could have an extra, since we'd had such a bad night the previous hotel. They were intent on improving our weekend and they most certainly did so. The cookies were a great start, but more than anything it was their attitude. They genuinely cared about their guests' comfort.
We were early, so Tony stored our bags. When we returned and got to the room, he had written a lovely note from the staff and given us two tins of the warm cookies. Each time we went by the desk there was a smile and some friendly banter.
The room itself was lovely. Not much of a view, but a good size (we even had them bring in a rollaway and cancel the second room-five fit just fine). We will most certainly stay here and highly recommend others do as well.
- Official Description (provided by the hotel):
- Located in the heart of downtown Madison, you'll find the DoubleTree by Hilton Downtown Madison in the center of all of the action. Just steps from the Kohl Center and the University of Wisconsin-Madison campus, guests can also walk to the Capitol, State Street and many other downtown Madison attractions. Enjoy complimentary parking and shuttle service to/from the airport and surrounding area, complimentary WiFi and brand-new sleeping rooms. Our award-winning staff looks forward to welcoming you to our hotel and the famous and unique city of Madison! ... more less
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- Also Known As:
- Doubletree Madison
- Madison Doubletree