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“World Dairy Expo”

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Holiday Inn Hotel & Suites Madison West
Ranked #35 of 63 Hotels in Madison
Buenos Aires, Argentina
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“World Dairy Expo”
Reviewed October 7, 2013

This hotel is amazing for the rating.
Way above the average hotel. The pool is awesome and the hotel looks like a 4 star hotel.
REALLY worth it, specially if traveling with Family and kids.

The beds were very comfortable and the lobby luxurious. There was a wedding going on and there was not a sound or vibration bothering in the rooms.

GREAT HOTEL

Room Tip: Bring your swimming suits this pool is not an ordinary pool. More like an indoor park & spa.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjllau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, October 10, 2013
Thank you for staying with us at the Holiday Inn Hotel & Suites while you were in town for the Dairy Expo. The hotel offers something for everyone. Kids can enjoy the waterpark, adults can unwind at one of our bars or have breakfast, l;unch or dinner at our Benvenuto's Restaurant.

The hotel is located just 6 miles from the Dairy Expo Grounds and just 3 blocks from over 25 stores and restaurant. It is the perfect location for business or pleasure. We look forward to seeing you next year.
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334 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Any
English first
Champaign, Illinois, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

We stayed at this property for an a wedding, and I'm of two minds about it.

One the plus side, the facilities, food, and service for the wedding were lovely, the on-site restaurant had very good food (albeit poor service), and the common areas were better than a typical Holiday Inn (we didn't use the pool, though, which seems to be the main draw).

On the other hand, our experience as overnight guests was exceptionally disappointing. We arrived around midnight the evening before our event. The first room to which we were assigned had a broken air conditioner (and noticeable white stains on the couch), so we went back down to the lobby to get reassigned. The staff member said that he did not have another king suite, so he "upgraded" us to a room with a large Jacuzzi along one wall. Though it would have gone unused, this would have generally been fine had it not been for the condition of the room—the Jacuzzi was not clean (the jets were stained, and there was hair in the tub), the furniture and carpet were very worn, a lampshade was broken, and the grout in the bathroom was black along the edge of the shower stall. Because it was after midnight, we did stay in the room that night, but rather than trying a third room at the Holiday Inn, we checked out the following morning, and instead spent the next night at the newer, cleaner, more comfortable Hilton Garden Inn a few blocks to the north (for the same cost as the 'discounted' block rate).

I saw several other rooms during our visit to the property, and they were much cleaner and better kept (though still a bit tired), so I'm not sure why we were placed in some of the worst rooms in the house. But from our experience, I can say for sure that I would not chance a reservation at this property again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Daniel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, General Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, October 3, 2013
Thank you for taking the time to let us know about your stay at the hotel. I apologize we did not meet your guest room expectations. Our goal is to deliver excellent customer service and to make sure our travelers have a comfortable and relaxing stay. Please contact the General Manager at the hotel if you would like to discuss your stay further. We appreciate your feedback and we hope you will give us a second chance
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Wisconsin
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 25, 2013

We stayed with teenage kids. While a lot of the water park type swimming area works best for younger kids, the area is spacious & enjoyable for older kids too especially with the rooms that have pool access. Our family didn't use the pool as much as the spa. The areas surrounding the pools have plenty of tables & chairs outside each room. The bar right in the lobby was convenient. this location is a bit hard to find even when in front of it as it doesn' t have a big "Holiday Inn" sign. Use a GPS & you'll be fine. All in all, Very satisfied.

Room Tip: If you intend to swim, the extra money to get a room connected to the pool is worth it. We preferred...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 007TravelDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, September 27, 2013
Thank you for staying at the Holiday Inn Hotel & Suites home of Crawdaddy Cove Waterpark. The waterpark is fun for kids of all ages especially children 10 and under. The waterpark offers boat area that is perfect for children even under 2 years old. Adults can enjoy the large waterslide and the whirlpool, or just sit back and relax.

The hotel offers a variety or room types to choose from to fit your family needs along with our on-site restaurant and bar. We are also located just blocks from over 25 stores and restaurants

We look forward to seeing you again when you are visiting our area
Thank you
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Saint Cloud, Minnesota
Level Contributor
166 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 24, 2013

My reservation was cancelled at another hotel and they were booked; the Holiday Inn was very accommodating when the other (non-Holiday Inn) hotel called them and apologized to me for their mistake! There was a significant meeting going on in town and most hotels in the area were booked the night I came in. I was in room 3000 - it was clean, very quiet and comfortable. It was facing the pool area, not the outside, and being on the 3rd floor I didn't hear any noise (but when I peaked out a few times it was not busy). Housekeeping gals were very friendly and prompt. The hotel was conveniently located to some nice shopping and restaurants. I stayed by myself and felt very safe.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tigger49_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, September 27, 2013
Thank you for staying with us during your visit to Madison. I will share your very positive comments about our staff with all of our employees. Our goal is to make sure we exceed our travelers expectations. We hope you will stay with us again when you are traveling to Madison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013

The hotel itself was an average Holiday Inn, the upkeep was generally good, nice lobby area, great pizza at the locally owned restaurant attached to the hotel. Staff was nice, and helpful.

My 11 year old daughter and I went down on whim, and stayed 2 nights. The main reason I booked this hotel was the water park, advertised as the only indoor water park in Madison. If that's actually true, then somebody should make a mint by building an actual water park/hotel in Madison. The "water park" was so small (one water slide unless you count the toddlers water slide), that barely qualifies as a water slide. The attached pool is the size of a postage stamp. If your child is over 5 years old, DO NOT book this because of the water park.

If you like the rate, and want a decent place to stay, this hotel qualifies but I take great issue with them calling this a "water park". It's one slide attached to a tiny pool. You can't swim here, there's no room. My daughter spent 5 minutes in the pool and came back out bored.

They also advertise a "spa". It's a hot tub.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank GBontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, September 21, 2013
Dear GBontheroad,

Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. I sincerely apologize that your stay with us was not up to your standards and would appreciate the opportunity to welcome you back to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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Holland, Michigan
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 4, 2013

Check in was easy and quick. The room was clean and size of the room was very good. We had a room described as " pool access". Basically this means your room has two doors. One door was the usual door to the hallway leading to the elevator. The other door led to a balcony overlooking the pool. We had our three grandchildren with us so the extra space provided by the balcony was very welcome. The balcony also had a table and four chairs for each room which made it convenient for us to have our pizza. Even though we were adjacent to the pool, the noise from the did not bother too much once we were in the room with the door closed.

The pool area was quite large with the water slides in each of the pools the larger pool had one slide. The smaller pool had two or three slides. The Pool experience was fun and entertaining. There were plenty of towels available. For hotels with pools, this is probably the best pool arrangement I have ever seen.

I think the cost of the room was $10 extra to have to breakfast coupons included. I am not sure about that. We did get two coupons and kids eat free with adults so we took advantage of the breakfast. Generally speaking it was better than most breakfast buffets. The person waiting out our table did a very poor job. Requests went unfulfilled. It took her a long time to come around Frankenfield.

Room Tip: If you take a room with pool access on the first floor, avoid room numbers higher than 1008. Those...
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  • Stayed September 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mauchtu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, September 23, 2014
Thank you for taking the time to such a wonderful review, and outlining all the many amenities our hotel has to offer that you took advantage of why you were here.

The Crawdaddy Cove waterpark located inside the Holiday Inn Madison West is the only waterpark in the area outside of Wisconsin Dells. It offers a wide range of amenities for the whole family, ranging from multiple slides, basketball hoops, a wading pool, game room, and a hot tub for the adults. Don't forget, many of our spacious, well appointed rooms actually offer whirlpools and hot tubs in the unit!

Thank you for mentioning some suggestions for improving service in the restaurant. We have recently added new staff, and are in the process of bringing them up to the standards we strive to achieve.

Thank you again, and we look forward to your return.
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Lancaster, Pennsylvania
Level Contributor
137 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed September 3, 2013

On our roadtrip in July, we had booked this last minute since we had left a really horrible motel and needed somewhere to stay for the night. We were really impressed and surprised at the price and quality! Plus the waterpark! My kids loved it and you get wristbands included when you check in. The room was nice and clean and I had no complaints. Breakfast is not included at this hotel. It was fine, but I do like when 3 star hotels include breakfast. No biggie though!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ritawiebner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, September 4, 2013
Thank you for staying at the Holiday Inn Hotel & Suites with your family this summer. The waterpark is a fun family getaway for small children and parents. The hotel offers a variety of room types for families to choose from and our restaurant offers the kids eat free program.

It makes it the perfect getaway for your family. We look forward to seeing you again when you are visiting our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Madison West

Property: Holiday Inn Hotel & Suites Madison West
Address: 1109 Fourier Drive, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Madison West 3*
Number of rooms: 158
Official Description (provided by the hotel):
Holiday Inn Hotel & Suites Madison West This upscale full service Madison, Wisconsin hotel is walking distance to dining and upscale shopping at the Greenway Station in Middleton, WI. Located less than 3 miles from the University of Wisconsin Madison Research Park and 5 miles from the University of WI Hospital & Clinics, Camp Randall Stadium & the downtown Madison, Wisconsin capitol. Complimentary daily shuttle to and from Epic Systems & other businesses, airport & attractions by pre-arrangement. Expect to be impressed at this Madison, WI hotel if you are visiting one of the areas nearby - 5 miles from the Kohl Center, Alliant Energy Center and a short drive to the Monona Terrace Convention Center and the Madison Overture Center. Spacious guest rooms with business amenities; free wireless in-room high-speed Internet access and free airport shuttle. 69 deluxe suites; whirlpool suites, two room suites and kid suites. Executive level business floor. On-site George's Chophouse Restaurant and Z Martini Piano Lobby Bar, room service and 4,000 square feet of elegant Madison, WI meeting space. Catering to the needs of business travelers with such unique programs as: our Monday - Thursday Priority Club Reception from 5 PM - 7 PM or our bonus point offers, see Priority Club rates for details. Traveling with your family? Enjoy this Wisconsin hotel's Indoor Water Park - Crawdaddy Cove! ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Madison West
Holiday Inn Madison
Madison Holiday Inn

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