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“It's just OK”

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Howard Johnson Plaza Hotel Madison
Ranked #44 of 63 Hotels in Madison
Deerfield
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“It's just OK”
3 of 5 bubbles Reviewed May 28, 2014

Nothing spectacular, but more than adequate. Nice breakfast. Our tub drain did not hold water, so taking a bath was not possible. Not luxurious, but nothing in Madison is! It's 10 minutes from the University. So the location was convenient for us, and the price was comparably low.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaFine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, May 30, 2014
Thank you for your kind review,
we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! We are glad to hear you enjoyed all of our amenities we have to offer, I will pass along the positive feedback with our staff! We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison soon!

Warmest regards!

The staff at the Howard Johnson Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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762 reviews from our community

Traveler rating
    145
    197
    209
    125
    86
See reviews for
305
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161
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Hillsboro, Wisconsin
1 review
3 of 5 bubbles Reviewed May 26, 2014

My family of 4 stayed 5-24-14 to 5-25-14 in a room with 2 double beds but very close to the pool and our vehicle. Beds were a tad to hard for me and the hubbers liking but ehhhh no worries. Pool was a nice temp but the way we saw it when we left sunday night is the way we found it monday moring...no towels, dirty towels all over etc.....front desk staff was average except for the lovely lady that was there around 8am monday morning...she's a real gem, customer service is in her blood. If my business was in madison, I would snatch her right up! NOW ON TO BREAKFAST.....not only was it good but Mike I believe his name was, I just cant say enough about him....he greated us all individually and spoke to my hubbers about the weather and coffee....he was singing and making the rounds asking how everyone was doing. It is very rare to have someone with that kind of personality, and have it be genuine. He made our stay in all honesty, he was a breathe of fresh air in world where the level of customer is dependent on what they get paid.... will definitely be back!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4Gulletts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, May 30, 2014
Thank you for your kind review,
we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! We are glad to hear you enjoyed all of our amenities we have to offer, I will pass along the positive feedback with our staff! We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison soon!

Warmest regards!

The staff at the Howard Johnson Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cloquet
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed May 21, 2014

After a long day of driving, any place with a bed looked good. We asked for a quiet room as it was not terribly full. We were way around the back side, which was fine, but trying to find the lobby and breakfast was a challenge. Room was average, beds were very firm, typical amenities. Front desk staff was a bit preoccupied with friends, co-workers. I will say though, the breakfast was excellent and staff there very friendly and helpful.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FarmGirl62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, May 22, 2014
Thank you for your kind review, we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! Customer Satisfaction is our number one goal! I will have to have a talk with our staff to ensure that everyone stays in their assigned departments if that was the case, I will pass along the positive feedback with our staff! We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison soon!

Warmest regards!

The staff at the Howard Johnson Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison
1 review
1 of 5 bubbles Reviewed May 18, 2014

Bugs in the room, room not cleaned, moldy, smelled of mildew, ROOM DOOR DIDNT LOCK, heater was dirty and smelled of smoke when operated, housekeeping.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, May 20, 2014
Thank you for your review of the Howard Johnson Plaza Hotel. Although this is an older property, we are continually making improvements on the overall appearance of the hotel. I will forward this to our manager, We do inspect every room before they are rented to ensure they are up to guests and HOJO Standards. All of our Guest rooms doors lock on our property, as they should at every hotel to ensure guest safety, we even lock our main doors at 11PM and have a security officer onsite. We are in the process of a remodel, we just recieved new beds for the whole hotel, new work out facility, and we also just reupdated our largest indoor pool in madison! We also just finished upgrading our T.V's to Flatscreens! We do take pride in cleanliness and our friendly staff. Please accept this as an apology and we hope your experience doesn't deter you from staying at Howard Johnson Plaza in the future.

Warmest Reguards,
The Staff at the Howard Johnson Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Plaza Hotel Madison

Property: Howard Johnson Plaza Hotel Madison
Address: 3841 E Washington Ave, Madison, WI 53704-3648
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Plaza Hotel Madison 2.5*
Number of rooms: 197
Official Description (provided by the hotel):
With the largest indoor pool in town and one of the best room rates, our full-service Howard Johnson Madison hotel is located near Dane County Regional Airport with airport shuttle service available. Our Madison, WI, hotel offers easy access to Interstates 39, 90 and 94, with easy access for events at Lake Mendota, UW Madison, the state capitol and Alliant Energy Center. Enjoy our enormous game room, work out in the fitness center, or a soak in the whirlpool during your stay. Guest room amenities include free Wi-Fi Internet access and refrigerators are available upon request. Handicapped-accessible rooms are available at our pet-friendly Madison, Wisconsin, hotel, and there is parking for your truck, bus or RV. Room service is available or you can enjoy a meal at the Northwood's Bar & Grill, our on-site restaurant. After a sound sleep, start fresh with complimentary Rise and Dine continental breakfast with a hot buffet before heading out. ... more   less 
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Also Known As:
Howard Johnson Madison Hotel Madison
Madison Howard Johnson

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