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“Disappointed”

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Howard Johnson Plaza Hotel Madison
Ranked #43 of 63 Hotels in Madison
Ridgefield
2 reviews
“Disappointed”
Reviewed July 29, 2013

Our room was warm when we arrived. We turned on the air conditioning but it would stay on for just a few minutes. I told the front desk about it the next day and was told AC doesn't come on if it is cool outside. What? I told this person if the room was warm we should be able to cool it down biomaterial what the temperature outside was. He wasn't interest in my problem. Finally he would have maintenance take a look at it. Later I Gould out a relative staying in another room had AC issues too. Fan would run but never cooled off. This is July 2013 so AC is important. Also the hall we were in smelled odd. Bartender didn't have fixings for Bloody Mary. No one answered front desk for my wake up call. Walked down and waited for person to show up. At check out staff was slow.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Dianna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, July 31, 2013
Thank you for your review of the Howard Johnson Plaza Hotel. Although this is an older property, we are continually making improvements on the overall appearance of the hotel. I will forward these concerns to our general manager to ensure everything gets handled accordingly, We are in the process of a remodel, we just received new beds for the whole hotel, new work out facility, and we also just re-updated our largest indoor pool in madison! We do take pride in cleanliness and our friendly staff. Please accept this as an apology and we hope your experience doesn't deter you from staying at Howard Johnson Plaza in the future.

Warmest Regards,
The Staff at the Howard Johnson Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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762 reviews from our community

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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Winnipeg, Manitoba, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2013 via mobile

Pleasant stay. Friendly service at front desk. Great pool, wonderful breakfast and excellent Friday fish fry. It's dated, but not to the point of being dirty - we found it to be quite clean, which was important.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisMSchroeder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, July 29, 2013
Thank you for your kind review, we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! I will pass along the positive feedback with our staff, We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison real soon!

Warmest regards!

The staff at the Howard Johnson Plaza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2013

We stayed at the Howard Johnson because we wanted to stay close to MSN Airport since our plane was leaving very early the next morning.

So we booked shorthanded and were very pleased. For only as much as 70 Dollars we got a nice big room with cable TV and good working AC, a nice big king bed and enough space for the both of us.

The staff was very nice and very helpful.

Only downside was, that in our room the free wireless did not work. After the concierge tried everything and still could not make it work he gave us a 25% rebate on the night. That was a great way to make your customers happy.

I will definitely consider Howard Johnson Hotels again when I need a budget stay for a night.

Thank you!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwissTravelling7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, July 24, 2013
Thank you for your kind review, we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! I will pass along the positive feedback with our staff!, I will also pass along this feedback to our housekeeping staff! We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison real soon!

Warmest regards!

The staff at the Howard Johnson Plaza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Plaza Hotel Madison

Property: Howard Johnson Plaza Hotel Madison
Address: 3841 E Washington Ave, Madison, WI 53704-3648
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #43 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Plaza Hotel Madison 2.5*
Number of rooms: 197
Official Description (provided by the hotel):
With the largest indoor pool in town and one of the best room rates, our full-service Howard Johnson Madison hotel is located near Dane County Regional Airport with airport shuttle service available. Our Madison, WI, hotel offers easy access to Interstates 39, 90 and 94, with easy access for events at Lake Mendota, UW Madison, the state capitol and Alliant Energy Center. Enjoy our enormous game room, work out in the fitness center, or a soak in the whirlpool during your stay. Guest room amenities include free Wi-Fi Internet access and refrigerators are available upon request. Handicapped-accessible rooms are available at our pet-friendly Madison, Wisconsin, hotel, and there is parking for your truck, bus or RV. Room service is available or you can enjoy a meal at the Northwood's Bar & Grill, our on-site restaurant. After a sound sleep, start fresh with complimentary Rise and Dine continental breakfast with a hot buffet before heading out. ... more   less 
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Also Known As:
Howard Johnson Madison Hotel Madison
Madison Howard Johnson

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