I was extremely disappointed by the Howard Johnson Hotel in Madison, WI. We had booked the hotel for two nights but was so disappointed by the hotel and the staff's lack of service that we ended up checking out early, something I have never done before. To sum it up, we had to switch rooms because one was filled with ants and sprayed with insecticide, to a room with no fridge and no internet access.
When we first got to the hotel we were not greeted and had to wait 10-15 minutes for someone to come to the front desk (at about 10:30pm). When we got to our room we noticed two ants walking around but did not think much of it, although that and the mold in the bathroom did not give a good feeling of clean.
The next day we ate breakfast in our room and left. When we returned a few hours later our room had not been cleaned yet and the empty plates we had eaten on were covered with many ants. Additional ants were walking up and down the table moving to and from the plate. We were not happy and called the front desk. They said they would send someone to take care of the problem. When the maintenance man arrived, he sprayed insecticide about 30-40 times around the room but did not clean up the ants or the plates. He also sprayed around the bed and edges of the sheets which disgusted me since we had planned to sleep there. Since the room was sprayed with so much insecticide, we went to the front desk and asked for a new room to sleep in.
We were given a new room but could not be accommodated with a fridge, which was frustrating since we had requested one in advance and were keeping food in it. However, I preferred a non-insecticide room to one with a fridge so I said that would be okay. When we got to the room it did not have any internet access. I called the front desk and asked why we did not have access and he said he would reset the switch, which did no good. Then when I called later to ask why we still had no internet access, we were told that this room must be a 'dead spot' room. I said it was not acceptable as my husband works in IT and may need to fix computers at night and they said we could use the internet in the lobby.
I was very frustrated since it was not our fault we had to switch rooms and now we had a room with no internet access and no fridge, both of which we needed which is why we booked that hotel in the first place. The front desk manager, Kyle, kept repeating he was sorry but he was not going to switch our room or do anything else to accommodate us. I said it was unacceptable so he said he would give us a refund and we could look for a hotel elsewhere.
After all the problems we had at this hotel, we did not want to spend a penny more towards such a hotel so we decided to leave.
The only positives of the hotel is the worker at the poor continental breakfast and the fact that we were given a refund promptly for our stay. We will never be staying at this hotel again.
- Official Description (provided by the hotel):
- With the largest indoor pool in town and one of the best room rates, our full-service Howard Johnson Madison hotel is located near Dane County Regional Airport with airport shuttle service available. Our Madison, WI, hotel offers easy access to Interstates 39, 90 and 94, with easy access for events at Lake Mendota, UW Madison, the state capitol and Alliant Energy Center. Enjoy our enormous game room, work out in the fitness center, or a soak in the whirlpool during your stay. Guest room amenities include free Wi-Fi Internet access and refrigerators are available upon request. Handicapped-accessible rooms are available at our pet-friendly Madison, Wisconsin, hotel, and there is parking for your truck, bus or RV. Room service is available or you can enjoy a meal at the Northwood's Bar & Grill, our on-site restaurant. After a sound sleep, start fresh with complimentary Rise and Dine continental breakfast with a hot buffet before heading out. ... more less
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- Also Known As:
- Howard Johnson Madison Hotel Madison
- Madison Howard Johnson