- Free Parking
they promised me a room at 1 when i got there by 10.30, at 1 they offered me a room smaller than what i booked. i went to check the room, it was horrible and looked really creepy. so i asked if i can still get the room that i booked, they said at 3. i come back at 5 only to find out my name is not in the system. never ever ever book this hotel, it's too much hassle. to make things worse, the manager didnt try to solve the problem, they asked me to call the customer service, wow! way to treat your guest. never ever stay in this hotel. another hotel i am about to book told me there's only bad thing in this hotel, so my suspicion is confirmed.
Thank you for sharing with us your experience while you stayed with us here in Madison. It appears there has been some communication issue, as I am the General Manager, and do not recall having hearing this issue. Rest assured, I would like to hear about more of this in detail if you wouldnt mind contacting me by phone or email, I would greatly apprecate it.