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“Great Experience”

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Crowne Plaza Hotel Madison
Ranked #51 of 63 Hotels in Madison
CHICAGO
Level 2 Contributor
9 reviews
6 hotel reviews
“Great Experience”
Reviewed November 20, 2012

The hotel is located about 15 mins away from the airport and about 30 mins from downtown. The staff was very accommodating and kind. The hotel provides a shuttle but not all the way downtown. There is a bus that picks you up right in front of the hotel.

Rooms were clean and bed was amazing. Small Starbucks on site, if not there is one a block up.

If you to unwind after a long day of work there is a hotel bar, pool or gym. The pool is very open so prepare to bring a cover-up. The bar has happy hour before 6pm which makes it nice to have a 4$ beer. You are across the street from the mall which has an array of food chain choices. ie. Chili's, Olive Garden, Buffalo Wild Wings and TGIF.

Room Tip: I would not choose the 6th floor Priority Club members. IT is under construction and rooms are not t...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Natalie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy H, General Manager at Crowne Plaza Hotel Madison, responded to this review, December 5, 2012
Thank you for taking the time to post your comments on Trip Advisor regarding you recent stay at the Crowne Plaza Madison. We are certainly glad you enjoyed your stay with us, and hope you give us the opportunity to serve you during your next visit to our area.

Best regards,
Sandy Harper
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Dutch first
  • English first
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English first
1 review
Reviewed November 17, 2012

My stay at the crown plaza was great. I will defiantly stay there again. The hotel was very clean and the rooms were cozy and comfy. The location was great by being right across the street from the mall and all the restaurants. The staff was very attentive and professional.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BHalller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy H, General Manager at Crowne Plaza Hotel Madison, responded to this review, November 19, 2012
I want to take the opportunity to thank you for taking the time to post your comments on Trip Advisor in regards to your recent stay at the Crowne Plaza Madison.

We strive to provide the finest service in the area and to always exceed our guest's expectations.

We look forward to serving you in the future.

Best regards,
Sandy Harper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
Level 6 Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed November 5, 2012

I spent 3 nights here for a business purpose in late October. The lobby is bright and open, but also has a glass-walled swimming pool on the side of it. So if you plan on swimming here, plan on being on display! There is a Starbucks in the lobby, which is a nice way to start the day. Rooms were decent-sized, and the beds were very comfy. My friend wanted a room with a fridge and had to pay $20 or $30 extra for it (for 3 nights).
The shuttle van driver was awesome. He offered to drop us off at a restaurant a few miles away, and he picked us up too. He was great and helpful to us since we had no car. Across the street, you can walk to Chili's, Denny's, Olive Garden, and a big shopping mall. So even without a car, you could have some variety of food.
I ate the buffet breakfast, and the best part was a make-your-own waffle bar. Everything else was pretty standard fare.
The staff was very nice and I don't know that I'll ever need to stay in Madison again, but this is a good place if you want to be near the airport.

  • Stayed October 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank honurider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy H, General Manager at Crowne Plaza Hotel Madison, responded to this review, November 7, 2012
Thank you for taking the time to post your coments on Trip Advisor. It is our goal to provide the finest service in the area, and it assists us in doing that when we hear what our guests are saying, and recieve their comments.

We strive to always exceed our guest's expectations, and hope to have you stay with us again.

Best regards,
Sandy Harper
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
114 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 1, 2012

I have stayed at a few Crowne Plaza Hotels in the past and for the most part have been happy. This location was average for the star rating. Lobby and common areas are nice. They have an onsite restaurant and lounge serving food and drinks with happy hour pricing. The rooms, yet comfortable, could have been cleaned better. My room had sticky spots on the desk from somesort of beverage, dusty areas on corner table and the carpet is showing alot of wear. The fitness room is located in pool area which made it extremely hot in the fitness area with no air circulation. Great location to almost every eatery you can name and even some great local spots to eat/drink. Over all I would say if they would pay more attention to detail it would go a long way in improving the stay.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cweld5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy H, General Manager at Crowne Plaza Hotel Madison, responded to this review, November 2, 2012
I would like to thank you for taking the time to post your coments on Trip Advisor in regards to your recent stay at the Crowne Plaza Madison.

I would also like to apologize for the housekeeping issue during your stay. I assure you this will be addressed with the housekeeping department.

Our goal is to exceed all of our guest's expectation, and it is obvious we did not meet your expectations.

Once again, I apologize, and we do hope you will give us the opportunity to serve you in the future, so we may demonstrate we do offer the finest service in the area.

Sincerely,
Sandy Harper
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, WI
Level 5 Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 30, 2012

We stayed at the Crowne Plaza on 10/25 and had a nice experience. Our room was clean and very acceptable. It was a last minute decision to avoid 3 hour early morning drive to visit the UW-Madison campus for our son. We booked on priceline and didn't feel they "down graded" our room due to that as other reviewers have speculated. Breakfast is not included at this hotel, but there is a McDonald's right across the street which was perfect. East Town Mall is also right there and took us about 20 minutes to get to the capital/campus. Only down fall was double beds vs. queen.

  • Stayed October 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank GBGIRLGreenBay_WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy H, General Manager at Crowne Plaza Hotel Madison, responded to this review, November 2, 2012
Thank you for the comments you posted regarding your recent stay at the Crowne Plaza Madison.

We strive to provide the finest service in the area, and exceed all of guest's expectations.

I do agree with you in the fact we have double beds rather than queen size. However, we do have rooms with King beds, as well as suites. Possibly on your next visit one of those rooms might work better for you.

We look forward to the opportunity of serving you in the future.

Best regards,
Sandy Harper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wausau, Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2012

We decided to stay at the Crowne Plaza of Madison, we decided on this accommodation because of its location and our favorite hotel, La Quinta was booked. The room was filled with disgusting bugs that lacked cleanliness and comfort. I will never stay in this hotel again and I'm completely and utterly disgusted.

  • Stayed October 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Madison hotels

Wausau, WI
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 24, 2012

Dated, dirty, very slow wifi, lots of noise and construction around the building and room was infested with bugs (on the 4th floor). The pool and bed comfort was the only saving grace. Front desk staff was not friendly or helpful. Don't bother.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lisaplus5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Madison

Property: Crowne Plaza Hotel Madison
Address: 4402 E Washington Ave, Madison, WI 53704-3724
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 63 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza

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