Checked into the hotel with my family and right off the bat, room looked very outdated, bathroom area worn down, and shower water was only lukewarm. After our long drive into town, we headed down to the indoor pool/jacuzzi and just a few steps in my wife slipped and injured her food on the slippery deck. I slipped and almost fell myself. There were no warning signs that the deck was extra slippery and to use caution. The front desk employee noticed my wife was possibly injured and sitting on the side of the pool, but offered no assistance. When we went to the front desk afterwards, we were instructed she could do nothing and to talk to the manager the next morning. We talked to him and he offered us no consolation, and acted as if he didn't care at all. This hotel, staff, and safety of the property need some serious work, and as a travel agent myself, I will not recommend this hotel to anyone, including my clients, that are travelling through Cortez, CO.
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- Also Known As:
- Baymont Inn And Suites Cortez
- Baymont Inn & Suites Cortez Hotel Cortez
- Comfort Inn Cortez
- Cortez Comfort Inn