As a hospitality business owner I have a difficult time seeing such great property with such great potentials and so many little Issues.
Second time around in this Hotel and things are not as great as they used to be.
Our room was clean, the bed very comfy , fridge, TV, towels, coffee maker, all great , no problems there.
They do have some maintenance issues. Tiles in the elevator are broken, internet was down and the lady at the front desk told us that that it was Sunday and there would be no technician until the day after, the indoor pool was very clean and very inviting but cold, and when I say cold, I mean COLD! Colorado Tap water cold!
They told us that the heater was broken and parts were on the way. They have 2 computer upfront for their guests to use and one of them had a sign on that said "not working, parts are on its way".
Breakfast was OK, very minimal continental with great tasting orange juice, they advertise warm waffles, but I couldn't see any, maybe I showed up too late, it was 8:40 am.
They have coffee pots upfront, very inviting with sugars and creamers and cups and straws... no coffee when we arrived, empty when we came back from dinner, dry when we left after breakfast, I am sure it was my bad timing.
Sad because I love their property and their setting with the swimming pool inside and their NON SMOKING policy is second to none,
Another thing, I walked in and their price is 99 per night plus tax. This is a great price already , but I went online in the lobby on my phone and filled up the form on their website.One minute later and we get 89 per night plus tax. Why can't she just do this for us at the desk? She told me that she does not have the "Authority" to do so. Why is their superiors so "Obtuse"? Maybe the same reason why the place is needing some work and things are not getting done. I wish to return , hopefully by then this minor issues will be solved.
Thank you for reading this, I am telling you to stay here, just don't jump in the pool, put your toes in first and check the temp!
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- Also Known As:
- Baymont Inn And Suites Cortez
- Baymont Inn & Suites Cortez Hotel Cortez
- Comfort Inn Cortez
- Cortez Comfort Inn