The front office staff went above and beyond the call of duty to assist my family and me. Front desk clerk was extremely polite and very concerned that our room met our expectations. Room itself was very clean and spacious. We have no complaints and are extremely pleased with our stay here! Good job!More
Check-in was awkward. We entered the office area and were alone facing two people behind the counter both of whom stood there and waited for us to greet them. Duh. Property is in a convenient location for travel and did fill up as the evening went on. The ROOM had no room. Smallest we've ever stayed in. They had a curved shower curtain bar at the tub which prevented the bathroom door from opening all the way. If you stood at the basin to brush teeth etc, the door know hit you in the butt. We actually skipped a shower there.
There's a Mexican restaurant adjacent to the hotel which we were very happy with.
Ate, had our Margaritas and slept. The breakfast was pretty good.
Check-out was the same. Plunk down your key and leave, no greeting or farewell.
So maybe the poor rating is a bit harsh but after all, we are reviewing the room.
I would like to apologize to you for your stay at the hotel. I am sorry that my staff did not greet you either at check-in or check-out and I will retrain them in proper customer etiquette. I would also like to apologize to you about the size of your room. Our rooms on the first floor are unfortunately on the small side and I've been trying to come up with better utilization of the space in the room.
