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“Wheelchair Accessibility review”

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Best Western Turquoise Inn & Suites
Ranked #4 of 16 Hotels in Cortez
Vernon, Canada
Level 4 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wheelchair Accessibility review”
Reviewed November 6, 2012

We spent 4 nights here and the mobility accessible room we got was more like a suite, with separate bedroom and a fridge, microwave and sink in the sitting room. It was clean, quiet, lots of room and comfortable. The toilet and shower area had plenty of room. I could pull in under the sink with about 1 - 2 inches clearance for my knees. However, once again, the bed was too high for me to transfer onto, about 8 - 10 inches higher than my wheelchair seat which is 22 inches. This is a major problem and makes what the hotel calls an accessible room, inaccessible.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janno46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternTQMI, Front Office Manager at Best Western Turquoise Inn & Suites, responded to this review, November 12, 2012
janno46,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. I want to let you know that we are looking into the bed height and I want to thank you for bringing it to our attention. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 970-565-3778.


Sincerely,
Tiffany Neely
BEST WESTERN Turquoise Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Las Vegas, Nevada
Level 5 Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 6, 2012

My wife and I stayed 4 nights at the Best Western Turquoise Inn as we were there to visit some of the many ancient Pueblo ruins in the Four Corners region.
The toilet seat would not stay up while using it but that is an easy fix, and does not cloud the fine memories of our stay.
Every one of the employees from the maintenance guy to the maids to the front desk staff were remarkable in the friendliness and desire to please.

Room Tip: Room 117 is blissfully quiet.
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  • Stayed November 2012, traveled as a couple
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Helpful?
Thank BBVette66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willcox, Arizona
Level 6 Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed November 5, 2012

This is our third time to stay at this Best Western. We have never had a problem before. I have asthma and I ALWAYS ask for a non smoking room! I booked several weeks ahead of time and when we got there, we were given a smoking room. Well I guess we were. There was no "non smoking" sign on our door, there was however an aroma of cigarette smoke in the room. There was a "non smoking" sign IN the room, right next to the two ash trays with matches!!! When my husband asked the guy at the front desk why we had been given a smoking room, he said we had not requested other and that was all they had left. He also said it WAS a smoking room. We had booked for two nights so we were stuck. Also the guy at the front desk had very long dirty nails and we were not impressed with him either. We go to Cortez often and next time we go, we will be staying at the Holiday Inn. Also, the ice bucket had no liner bags...strange

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomKat2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level 6 Contributor
342 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 327 helpful votes
Reviewed November 1, 2012

I know that is a fairly trite phrase but when you are basically just trying to get from one end of the country to the other it doesn't take much to make you happy at the end of the day. On this basis the Turquoise Inn exceeded expectations. Folks at the front desk or just delightful. We got the managers special rate for the night, quite reasonable for a tourist area and especially so for a suite. The complimentary breakfast the next morning was very good, and even the gift shop was interesting. The large carving of a Mesa Verde cliff dwelling in the lobby was much appreciated, since we did not have time to stop there this time through.

Room Tip: Try the suites
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snochasr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenville, NY
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2012

We spent 2 weeks in Colorado and 2 weeks in Utah and booked all our stays based on the claims that they had wireless internet service. I have never had problems at other BW hotels I've stayed in but this one just didn't deliver. I went to the office to ask why we were unable to connect to the internet and was told, "We've NEVER had anyone complain about it." But we were never able to get service there. The next morning I complained again and was then told that it's a common problem and even the employee had been unable to connect for a lengthy time. I would not recommend staying here if you need internet service. There is no screen on the bathroom window which had to be opened to clear moisture from the bathroom. It opened into an outside walled area with laundry hanging in it and you could hear someone out there - made you feel very insecure. I would not stay here again

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Blueberrylovertoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternTQMI, Front Office Manager at Best Western Turquoise Inn & Suites, responded to this review, October 26, 2012
blueberrylovertoo:

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We recently switched internet companies and are still working out the "kinks" amd hope to have all issues resolved soon.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.


Sincerely,
Tiffany Neely
Assistant General Manager
06009 Property
BEST WESTERN Turquoise Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston on Thames
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 24, 2012

We booked this hotel a couple of weeks in advance for our trip to Mesa Verde, cost was inline with what we are paying for other chain hotels we are staying in for our Colorado trip. This however was the only chain hotel that fell below standard.
If you look on line you will see flattering hotel photos - very nice - but our room was small, dark and dated - not like the photos. Room windows are small old and not double glazed. I asked for a quiet room but the door of our room opened out to the main front car park, fronting directly to the main road. It was very noisy, during the day and most of the night.
Perhaps there are two grades of rooms in this Best Western in Cortez! if so how to you get a good one, light, nicely furbished and set up for a good night's sleep, a room that meets the expectation of those photos?
The other big problem is that the internet doesn't work, again I said when I checked in that I really needed internet to book the rest of our trip. The only place where I could get any connection was in the front lobby - sitting there I realised I wasn't the only one with room and connection problems..
This hotel was busy, Mesa Verde is a wonderful place so there are a lot of tourists passing through, there is real scope in Cortez for a good hotel offering the up to date standards of comfort and service that travellers in 2012 expect.

Room Tip: Make sure when you book that you get a room with the amenities that you want. Ask if it is in a mode...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa-Lan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 23, 2012

Cortez is a lovely place. The Best Western is in the centre of town. Plenty of places to eat/drink nearby.

The hotel is nice. Clean, tidy and well run. The staff are very friendly and helpful. I had a few issues (keys) but staff always resolved issues quickly.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Turquoise Inn & Suites

Property: Best Western Turquoise Inn & Suites
Address: 535 E Main St, Cortez, CO 81321-3319
Phone Number:
Location: United States > Colorado > Cortez
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Cortez
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Turquoise Inn & Suites 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Low-rise Southwestern-style Motor Inn on Highway 160; 5 blocks east of business district; 8 miles from Montezuma City Airport. ... more   less 
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Also Known As:
Best Western Turquoise Hotel Cortez
Best Western Cortez
Cortez Best Western

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