Dimly lit lot. Arrived late. When I was checking in my daughter told me a man was checking car doors, checked ours and our gas tank too. Manager inside was rude. We went to our room and my daughters black-light lit up protein/sperm in the sheets and on the floor. One bed had some black specks on the sheets when I uncovered the bed. With the Hotel.com operator on the phone I went over to the bed to describe them and the little flecks were not there anymore. BED BUGS had moved!!! My daughter then informed me that she had been bitten. (My ex-wife is still pissed!) With Hotel.com resolution lady still on the phone I went to the office and Hotel.com Lady asked the manager to cancel my reservations with NO penalty. Manager who called himself "Bob" told her yes and cancelation confirmation was faxed to him by Hotel.com Lady. With Hotel.com operator still on the speaker of my cell phone Bob then told me he was going to charge me a cancelation fee. He was rude and argumentative with her and with me and she finally insisted that I leave.
I feel cheated. I went to a hotel property (Recommended by a Cortez Police Officer) that I believed to be a good and safe property and it was Not. I treat all people with respect and I was disrespected and treated rudely by Bob. We had driven 14.5 hours and were tired, only wanting to go to bed and could not. Hotel.com found us (as did my ex-wife) a GREAT hotel just a few blocks away. And that is our new Cortez spot!
Cortez Mesa Verde Inn is where we stayed. A well loved motel that we Loved!
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- Also Known As:
- National 9 Hotel Sand Canyon