After an awful experience at another coffee shop just a block away, I tried this place out and was blown away! Where do I begin? The decor and seating options are endless. The music is soothing yet fun. The barista and chef Paul, though not the real Chef Paul, just an incredibly helpful employee, walked me through their process and talked me into a Raspberry Truffle Blanc, basically a white raspberry mocha latte that was amazing. They used Ghirardelli chocolate and it was made perfect. I had a Chicken salad sandwich, which was made by Paul and served as well. He took care of everything and did a spectacular job while helping me find a good book since I didn't have enough of a phone charge to connect to what I now know to be very fast WiFi. I have since made three trips back. Two were handled by Paul and the last trip in I was assisted by the owners, a Cliff and a funny partner Elmerson (I hope that's right). Despite them being very busy with a food rep and general business talk they made sure I felt the "Love" that I received with their employee. When employees and owners go so far out of their way to make you feel special then their name is absolutely appropriate. They make sure you feel the "Love". The coffee and food is perfect but their customer service is beyond perfect! I have found my new home in Hot Springs. One criticism that really hurts them more than me is their being a little too far away from downtown and unless you stumble upon them, you might miss them. I'm sure that they will do perfect once the word starts to spread. GPS them if you can. You won't regret it!