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“This innkeeper likes the Embassy!”

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Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 22, 2010

My wife, children, mother-in-law and I just returned from two nights at the Embassy in Hot Springs. From the moment we arrived all the staff were friendly and helpful.
They brought us a different TV when the ones in the room would not hook up to the DVD player or game system we brought along.
I own and operate a bed and breakfast and it was great to be catered to for a few days.
Worth every penny.
I could go on and on but you can see from the preponderance of other good-to-great reviews that you cannot go wrong.

  • Stayed: December 2010, traveled with family
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1  Thank SkyVueInnkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotesdos, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded January 5, 2011

Good for you for taking time for yourself and thank you for allowing us to pamper you! Coming from someone from the business, your words mean so much, thank you! We hope that you will come back soon!

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1,200 - 1,206 of 1,335 reviews

Reviewed December 13, 2010

I had the pleasure of assisting family members in finding accomodations for Thanksgiving holiday. As they were travelling from Austin, Texas, required assistive devices for the husband, and wanted to be near their family I was the perfect choice to find them the perfect place. They had previously stayed in another hotel, but now the husband requires a trapeze and is in a wheelchair. i found the portable trapeze; not an easy taks in and of itself. Then, to find a room big enough and with a king size bed without structre underneath. I wanted comfort and elegance for them despite the need for handicap accessible. And the Embassy offered just that. How fabulous to hear the wife enjoy her stay with the luxury around her, the ease and comfort for the husband with the equipment he needed, and a shower anyone could enjoy. Handicap does not mean medical, and the Embassy completely removed that tone. Thank you.

  • Stayed: November 2010
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Thank amshedel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotesdos, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded December 22, 2010

Thank you so much for your review! It truly was our pleasure to have your guests as our guests. We hope that they will return soon!

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Reviewed December 2, 2010

My wife and I stayed here with our 8 and 14 year old children over the Thanksgiving holiday. From the moment we pulled up until the day we left the staff were all very attentive. The bellman loaded up our luggage for us and Seth checked us in very efficiently. The hotel is beautiful and very well kept. We used all the amenities from the business center to the pool/hot tub to the restaurant and fitness center. Everything was kept in great working condition and very clean. The breakfast was one of the best I have had in a hotel with a large selection of food and drinks. The omelette chef was very fast and made the best omelettes. This is our 5th trip to Hot Springs but our first at the Embassy. We won't stay anywhere else now.

  • Stayed: November 2010, traveled with family
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Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotesdos, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded December 22, 2010

Thank you for trying us out! We are delighted that you had a great stay and we can't wait for you to return! We will make sure to pass all of your compliments on to Seth, the Bellmen and of course our Omelet Chef! Thanks again and see you soon!

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Reviewed October 19, 2010

We spent a week here in Oct 2010 and enjoyed every minute of it. It was our home away from home.

We loved getting up every morning to go to a hot breakfast. One morning we were running late and the staff took care of us, above and beyond, a great way to start the day.

Our room was on the top floor and the view of the surrounding mountains was lovely.

The staff was wonderful and the property was in top shape, inside and out.

Hot Springs is a friendly town and the Embassy is a friendly hotel.

The free Embassy shuttle is a real perk!

Taking advantage of the managers evening reception should not be missed, LOVED the bartenders we meet over the course of the week.

We will be back, best of the best in Hot Springs.

  • Stayed: October 2010, traveled as a couple
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Thank DAS07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotesdos, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded October 21, 2010

Thank you so much for your review! We are delighted that you spent your week with us and hope you come back soon!

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Reviewed October 12, 2010

I stayed at the Embassy Suites, October 8 and 9. It was absolutely great. The rooms were spacious, upgraded and very clean. I’m very picky and I loved it. I’ve only stayed there twice, but will definitely be back in the near future. The staff was great. They were all accommodating. One negative, when I got ready to check out they weren’t as nice. They didn’t offer the cart for me to use to take my bags to the car or they didn’t offer assistance. But overall thumbs up.

  • Stayed: October 2010, traveled with family
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Thank Spoil2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotesdos, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded October 25, 2010

Thank you so much for your review! We are so glad that you stayed with us and enjoyed your stay! I am sorry however that your check out was not on par with the rest of your stay! We want everyone's stay to be great from start to finish and will take your comments to heart! We look forward to having you back!

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Reviewed October 11, 2010

The good: First let me start by saying this hotel is very clean with spacious rooms. They offer an exceptional cooked to order breakfast that doesn't taste like typical hotel fare. (Be sure to get “The Embassy”. It’s filled with yummy goodness. ) The lobby is well appointed, and on the weekends they have live music.

The bad: Parking at the hotel is limited. You basically have two options: park around the hotel or across the street. Parking spots around the hotel are on an incline, making it difficult to get in and out of your vehicle and making it VERY easy for other car doors to slam into your car. There are some close-up spots, but typically they are full.

The ugly: The hotel is in front of what appears to be Section 8 housing. No joke. Some reviews say it’s a short walk from downtown Central Ave., but we chose (for safety reasons) to drive. I was a bit surprised by this considering the rave reviews about this hotel.

Overall, I would consider staying here again, but I would definitely reserve a standard room, not a King corner room as I did during my stay. The corner room is not worth the extra money, especially if you’re staying longer than one night. Some corner rooms may have good views, but some are blocked by the Summit Arena next door.

*Please note: Only after providing the above suggestions, would I recommend this hotel to a friend.

  • Stayed: October 2010, traveled as a couple
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Thank arky26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotesdos, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded October 12, 2010

Thank you so much for taking the time to review our hotel! Your comments are taken seriously by our management team and they offer travelers great suggestions! A couple of other suggestions...guests are welcome to unload luggage and other belongings at anytime right at our door, they can also take advantage of our valet parking. We also have a complimentary shuttle service, so if you want to leave your car behind but don't want to walk the short distance to Central Avenue, our bellstaff are happy to accommodate. There is also a Mountain Express that the city now operates that runs right by the hotel as well.

Again we thank you for all of your suggestions and we hope you will come back and have another "Embassy Omelet" lovingly prepared by our breakfast chefs.

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Reviewed July 16, 2010

We spent three nights at the Embassy Suites in Hot Springs, AR in July 2010 on a leisure trip.

The hotel is next door to the convention center, and about a quarter mile walk to Central Avenue and another quarter mile or so to bath house row, making it very convenient to the downtown area.

The hotel is very attractive both inside and out. We stayed in a “King Corner” room, which offers nice views out of windows in the living room and bedroom, and does not have the slightly annoying windows into the hotel. The bedroom and other parts of the room are fairly normal for Embassys, but the living room is ridiculously large. The couch, chair, TV, and little desk seemed lost in the room. This room seems to be a good choice if you want quiet, because we hear very little hotel activity from our room.

Being an Embassy, they offer a full cook to order breakfast, which was very good. I’m not sure how full the hotel was while we were there, but they seemed to handle the breakfast crowd fine until the last day, where we waited about 20 minutes in the “egg” line. The “manager’s reception” didn’t offer much, just some chip type items.

We did have a few issues with the hotel. First, it was pouring rain when we got there, and we could barely get our vehicle to the door area due to number of cars just somewhat randomly parked. The web site says they offer valet parking, but no one came to offer us that option, or for that matter, offer any type of help what so ever. I know Embassys are not considered “full service”, but this one appeared to not employ any bell service.

The parking options for the hotel are very poor. As I mentioned, it didn’t appear they had valet service mentioned on the web site. There is very little parking near any access doors, so you have to park either in the back, which frankly looked like it could be a security issue, or what we chose which is hotel and convention center parking across the street. Of course, it’s not marked as such and is next door to a local apartment complex.

We also did not think the hotel was a particularly good value. I understand that we agreed to pay the price, but it really seemed high for what we received. The King Corner for two people was $179 per night. Add in the usual “stick it to the tourist” taxes of $23.40 per night and we were paying over $200 night. Also, the Embassy does not offer free in room internet, so if you wanted internet access it is $9.99 per night.

It appears Embassy can charge this much because there are really not very many hotel options in the downtown area. The hotels that are there such as the Arlington are really old(I think they call it charming).

We really enjoyed our first trip to Hot Springs and thought the Embassy Suites was a nice hotel. However if we return we will be looking for a better value and probably better service.

  • Stayed: July 2010, traveled as a couple
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2  Thank watkinsontx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotesdos, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded July 21, 2010

Thank you so much for taking the time to review our hotel. I am however so sorry that you didn't find the value our other guests find. The hotel does offer valet/bellman service, it is regretful however that we didn't have one available as you checked in. We understand that you have a choice when you come to Hot Springs, and we hope that you will give us another chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range: $165 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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