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“Not so great”

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Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Kansas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not so great”
Reviewed March 19, 2010

We stayed at the absolute best Embassy Suites in LaVista, Nebraska last October. So, we were hoping that the Embassy Suites in Hot Springs would be just like the one in Nebraska. We were somewhat disappointed. The hotel in Hot Springs doesn't even come close to the quality that the LaVista hotel has. The hotel employees in Hot Springs were just ok. They didn't go out of their way to be friendly. The location of this hotel is in their downtown area and is right on the edge of an inner city area (i.e. project-like apartments, etc.). The quality of the food at the Hot Springs Embassy Suites was not as good as the one in LaVista. The breakfast buffet as well as the snacks served during the evening reception made you feel like the Hot Springs hotel went the cheap route. The food was bland and seemed like a cheap imitation of the real thing ( breakfast sausage for exampe). On our first night at the hotel, we ate at the hotel restaurant (Bistro 400). The service was absolutely horrible! It took us over 30 minutes to get our food which consisted of salads and cheeseburgers. When the waitress brought our order out, she said that she still needed to bring my son's pizza. She eventually brought his pizza 15 minutes later after the rest of us had eaten half of our meals! She wasn't even apologetic. The manager, however, was very nice and offered to take the pizza off the bill and give us some free dessert. We took him up on his offer to take the pizza off the bill, but declined the dessert since we had already spent more time in this restaurant than we should have. I doubt very much that we will ever stay at this hotel again.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FSPKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Mountain View, Arkansas
Level Contributor
1,170 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 528 helpful votes
Reviewed February 27, 2010

I have stayed at the Embassy Suites at least three times while attending the Bar Meeting and another time with my wife and daughter for a senior college trip with her. Each stay has been outstanding. Great location, nice rooms, good breakfast and free parking.
I may have to ask for a corner room next year based on comments on previous reviews. By far the Embassy Suites is the favorite place I've stayed in Hot Springs in the nearly forty years that I have been visiting Hot Springs.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Razorfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, TX
Level Contributor
97 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 21, 2010

The shuttle bus drivers and bellmen were exceptionally accomodating. The complimentary breakfast and reception were great. Our boys enjoyed swimming in the indoor swimming pool which was very clean.

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelorfromtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spatenbabe, Director of Sales at Embassy Suites by Hilton Hot Springs, responded to this review, February 23, 2010
Thank you so much for your review! We are so glad that you and your family enjoyed your stay and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckner,Ar
Level Contributor
4 reviews
3 hotel reviews
Reviewed February 8, 2010

Beats Hiltons hands down. Great cook to order breakfast, nice large suites and free parking. Close to down town and the convention center. Thanks for a wonderful visit.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CandyRowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
70126
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 24, 2010

From a friendly, welcoming staff to immaculate rooms/suites this hotel is the best in Hot Springs. *Tip* ... Reserve a "Corner Room." These rooms/suites are only a few dollars more than the normal rooms and have panoramic views of either downtown or the mountains.

You can't go wrong here.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellots100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokosuka, Japan
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 14, 2010

Really enjoyed my stay here. The staff were very nice and accommodating.. especially since I was traveling with a cat.

Stayed February 2007, traveled solo
Helpful?
1 Thank navychick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 13, 2010

I have family business to attend to every 4 months so I make reservations to stay here each time. This hotel is quiet and very clean. The mgrs reception is quite a nice touch. Breakfast is wonderful - just wished I was a big breakfast person. The staff is some of the friendliest people I have ever met in the hotel business. I even brought my foster dog for one night - he was being adopted by a wonderful family in TX and I had to meet them the next day in Texarkana. The clerk at the front desk didnt even charge me for that one night. Things like that will keep me coming back again and again. One thing, avoid the man in the cowboy hat at the bar (dont avoid the bar tho), he is loud, nosey and full of himself. He's harmless but annoying.

  • Stayed January 2010, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TNSweetpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hot Springs

Property: Embassy Suites by Hilton Hot Springs
Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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