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“Anniversary Weekend”

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Embassy Suites by Hilton Hot Springs
Ranked #3 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 7, 2014

Very nice hotel off the main drag but still close to everything.

Rooms:
Typical Embassy Suite rooms/furniture. Room was clean and bed was very comfortable.

Manager's Reception:
Very nice but seems to be really crowded on Sat. nights. The piano player was very good, but if you are in your room trying to rest while he is playing..forget it. We were on the 9th floor and could still hear him playing and singing until at least 10pm. We didn't mind though but others may.

Breakfast:
Best part of the stay. The pancakes and cooked to order omelets are the best.

Fitness Center:
Used both morning during our stay. Nice equipment but is a it small for the size of the hotel. Each morning we went it was full which made the space a little tight, especially if your are on a treadmill or elliptical and someone else is using the free weights.

  • Stayed: March 2014, traveled as a couple
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1  Thank love2travel109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded March 10, 2014

We are honored that you chose the Embassy Suites Hot Springs Hotel and Spa to celebrate your special anniversary weekend. We are very pleased that you enjoyed our facilities and our location which is so convenient to historic downtown. Thank you for mentioning our piano music. On Wednesday and Thursday evening the music lasts until 8:30pm and on Friday and Saturday the music stops at 9:30pm. Most guests seem to enjoy that music format. The good thing about our two room suites is that you can close the bedroom door and never hear a thing. Thank you again for choosing our hotel and thank you also for sharing your experience on TripAdvisor.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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931 - 937 of 1,394 reviews

Reviewed February 27, 2014

This was a girlfriend trip to the racetrack and the spa. The motel was super comfortable and easy to access. The manager's cocktail hour in the evening is fun and relaxing. The breakfast is great - better than I make at home! They have a shuttle to and from the racetrack, so we didn't have to fool with parking at all, which was great. We'll be back.

Room Tip: I wouldn't stay on the lower floors because there's activity at all times.
See more room tips
  • Stayed: January 2014, traveled with friends
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Thank Kathleen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded March 3, 2014

Thank you for choosing Embassy Suites Hot Springs Hotel and Spa for your Girls Weekend Runaway and thank you very much for the nice review. We are so glad that you had a fun and relaxing time and that you enjoyed our complimentary shuttle service to Oaklawn and our complimentary evening reception and complimentary cooked to order breakfast as well. We hope that you will make plans to return again soon.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed February 24, 2014

This hotel and area is a wonderful place to visit. We needed to get away from the winter weather. The hotel is very nice. It is an updated, clean and efficient place to stay. The staff are extremely friendly and helpful. My husband and I would highly, highly recommend this hotel and area to visit. We really enjoyed ourselves and the hotel and staff made the stay the great experience that it was.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Jeannine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded February 27, 2014

We are very pleased that you enjoyed a wonderful weekend break in Hot Springs and we definitely appreciate the five star review and your recommendation. Thank you for mentioning the clean and updated accommodations and the friendliness and helpfulness of our team members. Spring break is right around the corner. We hope you will consider coming back soon.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed February 21, 2014

This hotel was clean and updated in a town with many old, run down hotels. The cleanliness was important to me and I was not disappointed. It is a great hotel with a great location to the track and downtown.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded February 24, 2014

Thank you for the opportunity to be of service to you and thank you also for the great review. I am very glad that you enjoyed our clean and updated accommodations and our convenient location near Historic Downtown Hot Springs and Oaklawn Racing and Gaming. We hope you will return soon.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed February 20, 2014

I think the lobby was the standout feature of this hotel. With a couple glass elevator shafts and a fountain adjacent to the bar in an open atrium setting, it is easy to enjoy yourself. The front desk was hit and miss, but overall good staff. Bar service a joke. Room could use some new furniture. Could have been cleaner. Decent location.

  • Stayed: January 2014, traveled as a couple
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1  Thank LumiLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded February 22, 2014

Thank you for staying with and thank you for the review. We are pleased that you found it easy to enjoy yourself in our hotel. We do appreciate all the feedback we get from our guests even when it is less than stellar. We typically get very high marks about our bar/beverage service and am a little surprised that the service was lacking during your visit. I would welcome an opportunity to speak with you and learn more of the specifics of your experience. Thank you again for your feedback and I hope we can speak about your experience and use your feedback to help us improve our hotel.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed February 20, 2014

My husband and I celebrated our 10 year anniversary and Valentine's Day here at the Embassy. We had a wonderful time. We enjoyed our massages, the room service, the evening reception in the lobby, and the lunch we had in the Bistro. We didn't even leave the hotel for very much because we had pretty much everything we needed right there. As a smoker, I felt safe going outside to smoke (as we got a non-smoking room -which I asked for) even into the late hours. There was someone always standing outside the door or at the front desk. Can't wait to stay again!

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Kasey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded February 22, 2014

Thank you for spending the Valentine Holiday and your wedding anniversary with us and thank you for the wonderful review. Wh are honored that you chose to stay with us for such an important celebration. We are very pleased you got to enjoy so much of what our hotel has to offer. I will be sure to share your review with our team in Spa Botanica that provided your massages and will also share the good news with our food and beverage team that provided your good meals in Bistro 400 and Room Service. Thank you again for the opportunity to be of service for your special weekend.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

My fiance and I have stayed multiple times at this hotel and have nothing but great experiences! The staff is so friendly and we love the cocktail hour and breakfast is wonderful! The omelet bar is great. Also, the vans that take you around the area are just an additional great add on!

  • Stayed: February 2014, traveled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded February 22, 2014

Thank you for staying with us once again and thanks for the great review. We are so glad that you enjoyed our complimentary cooked to orders breakast, our complimentary 2 hour evening reception and our complimentary shuttle service. We may be more expensive that other hotels in Hot Springs, but we do provide a very good value that keeps our guests coming back.
Thanks again for sharing your experience on TripAdvisor.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Family Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range: $167 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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