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Embassy Suites by Hilton Hot Springs
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    Reviews (1,417)
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    All reviewsconvention centerevening receptionmanagers receptionmade to order breakfastpiano barcorner suiteshuttle servicefree shuttlenice hotelcomplimentary breakfastbathhouse rowindoor poolclean roomsgreat place to stayclose to downtownnational parkatrium
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    1,010 - 1,015 of 1,417 reviews
    Reviewed November 7, 2013

    Nice hotel, but location not great for walking to restaurants and shops in Hot Springs. Would be terrific if attending a convention at the convention center next door. If you book through Expedia, be prepared for getting a second rate room. We were booked into a handicap accessible room directly across from the elevator and the hotel was virtually empty.

    • Stayed: November 2013, traveled as a couple
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    Review collected in partnership with Embassy Suites Hotels
    Thank lmat4
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded November 9, 2013

    Thank you staying with us and thank you for the review. We do appreciate and value the feedback. I am not sure why a wheelchair accessible suite was reserved for you by Expedia, but I do believe that we can do a better job at check-in in determining our guests' needs and preferences and finding a suite and location that is more suitable than what was actually booked. We will use your review as a training tool to help us do better at that in the future. We hope that you will try us again and provide us the opportunity to earn a five star review. Please keep in mind that for those that do no enjoy the walk to the shops and restaurants downtown, we do offer complimentary shuttle service.

    Sincerely,

    Kurt Schatzl
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed November 6, 2013

    The hotel staff are friendly and the hotel is centrally located. My husband loves the complimentary breakfast and dining in the on site restaurant, food is GREAT. Our grandson loves the pool, my daughter and I LOVE the SPA. Wonderfull mini trip for rest, relaxation and FUN! Recommend you try it out.

    • Stayed: October 2013, traveled with family
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    Review collected in partnership with Embassy Suites Hotels
    Thank Arvetta E
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded November 9, 2013

    Thank you for staying with us and thank you for the five star review. We are very pleased that between our complimentary breakfast, Bistro 400, Spa Botanica and our indoor heated pool there was something all of your family could enjoy. We look forward to being of service to you in the future and thank you again for sharing your experience on TripAdvisor.

    Sincerely,

    Kurt Schatzl
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed November 5, 2013

    This was my second time to stay at this hotel and we loved it!! Check in and check out was great. Pretty much everyone on staff that talked to us were friendly and super professional. Breakfast and manager's reception were awesome, we felt like royalty!! We used the pool and hot tub and had it all to ourselves which was an added perk! Also loved that you could get a massage without leaving the hotel. Wish the price was a little cheaper of course, but you definitely get what you pay for, and we are planning on coming back next year! We had a corner suite and it was very spacious with a nice view.

    Stayed: September 2013, traveled as a couple
    Thank cofayefo
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded November 6, 2013

    Thank you once again for being our guest and thank you for the five star review. We are very pleased that you enjoyed the regular Embassy Suites amenities such as the the complimentary cooked to order breakfast and evening reception and we are also pleased that you enjoyed your services in Spa Botanica. Thank you also for mentioning the the friendly and professional team members you encountered during your stay. We look forward to being of service to you in the future.

    Sincerely,

    Kurt Schatzl
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed November 4, 2013

    Having stayed in Hot Springs a few times, this was the first that we did not stay on the strip. We were there for a wedding and the bride chose the Embassy. It was nice to stay in a clean, modern room with imentities that I haven't experienced in the hotels downtown. The location was still very close to restaurants and entertainment.

    • Stayed: October 2013, traveled as a couple
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    Review collected in partnership with Embassy Suites Hotels
    Thank RoadWarrior201292
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded November 6, 2013

    We are very pleased that you enjoyed your stay with us and we thank you for sharing your experience on TripAdvisor. We appreciate all the feedback we receive and especially appreciate the opinion of a 'Road Warrior' such as yourself. We hope that you will provide us with another opportunity to be of service to you in the future.

    Sincerely,

    Kurt Schatzl
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 30, 2013

    Everything from online reservations to check out was exceptionally good. Smooth check in and check out, the nightly reception was very pleasant, the morning breakfast was superb and all of the employees courteous, friendly and efficient. It was a throughly pleasant experience.

    • Stayed: October 2013, traveled as a couple
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    Review collected in partnership with Embassy Suites Hotels
    Thank Cecila W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded November 2, 2013

    Thank you very much for staying with us. We are very grateful for your business and for the time you took to post your review on TripAdvisor. We are also very pleased that from reservations until the time you checked out all was as you expected and that you encountered courteous and friendly employees. We look forward to being of service to you in the future.

    Sincerely,

    Kurt Schatzl
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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