After 10 hours driving, we looked forward to our prebooked hotel to get a bath, and rest. Upon entering, the lobby reeked of gas and when we approached the front desk, not only did she not provide solutions, but agreed and feared she may "pass out"! As it was too late to leave, we went to our room only to find the sofa covered in animal hairs. Again, the front desk very nonchalantly told us "be sure to specify not to be placed on a pet floor next time" rather than apologizing for the filth of the room. Second room, carpet was stained, as it was throughout the hotel, and at this point I was still repulsed from the animal hair and could not get comfortable, but had to get the children to bed. Next day, children ready to hit the pool, or should I say wading pool! The picture is not what you get, and it was murky and green. Off the restaurant, the public bathroom had a gummy substance on the floor that even today I cannot clean from my shoes, which are not in the trash. Overall a disaster!
- Official Description (provided by the hotel):
- Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Hot Springs Hotel Hot Springs
- Hot Springs Embassy Suites