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“Comfortable & Classy”

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Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Memphis, Tennessee
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Comfortable & Classy”
Reviewed March 6, 2013 via mobile

Great hotel providing great service at excellent rates. I would not any less from this chain! We've stayed in many hotels in this town but going forward it will only be at this hotel and always get the hour massage for couples.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoolAb25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, March 9, 2013
Thank you so much for the review. We are always happy to get such positive feedback about our hotel and the service and value our team provides. Thank you also for commenting on your experience with your couples massage in our very own Spa Botanica. We hope to be of service to you again soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,257 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Waldron, Arkansas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2013

Very clean and extremely comfortable. The staff is friendly and very accommodating. The breakfast is very tasty with a variety of my favorite foods available. You can't beat the evening manager's reception. Great place to stay for business or pleasure.

Room Tip: I like to choose a room on the upper floors to keep the noise level down.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cherri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, February 26, 2013
Thank you for staying with us and thank you for the five star review. Our team is always very pleased to see that guests appreciate our accommodations and friendly service. We hope to continue to be one of your favorite place to stay for years to come.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bossier City, Louisiana, United States
1 review
Reviewed February 24, 2013

Always great sevice overall with the food spa and breakfast that keeps me full most of the day! My husband and I both rcieved pedicures, this was his first one! I think he will continue with the pedicures! The Spa staff were excellent and professional. I was sooo relaxed! My pet felt like royalty and acted like it too!! Too Cute! At this hotel they have a special area for pets located next to the hotel. It is like a grassy running area for for pet to exercise and walk. Most hotels DO NOT HAVE THAT!! Love IT!! Thanks Hilton for letting are pet family members come and join our vacations! The dogs also recieves gifts witha tennis ball and numerous treats to keep them busy!

Room Tip: The Spa and Convention Center Breezeway access is located on the second floor. This makes it easier...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, February 26, 2013
We appreciate you staying with us on such a special occasssion as Valentines Day and we appreciate you taking the time to share your positive experience with TripAdvisor. We value all of our guests and their feedback including the four legged ones. We hope you and your family will stay with us again in the near future.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Smith, AR
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 20, 2013

The Embassy Suites in Hot Springs was very clean and comfortable. The staff was polite with one exception, but that was minor. The only issue I had with my room was that the smell of cigarette smoke was coming in the bathroom through a vent or something, but, again, it was a minor issue. I was there for 4 days and it was a good stay and I would return.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geoffg32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, February 21, 2013
Thank you for staying with us and thank you for taking your time to share your experience on TripAdvisor. We sincerely appreciate all the feedback we get from our guests. We are certainly glad that you indicated you would return to our hotel. Please be assured we will follow up on your comment regarding the bathroom exhaust in your suite and will be sure to get it taken care of.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 19, 2013

I recently stayed at the Embassy Suites in Hot Springs and was blown away with how professional the staff was. It is probably the most pleasing place for me to stay in Arkansas. I always look forward to my stay here and have never been disappointed. I highly recommend this hotel to anyone coming to Hot Springs.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hornpeddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, February 21, 2013
Thank you so much for the 5 star review and you recommendation. We very much appreciate you taking the time to share your experience on TripAdvisor and we are pleased that our team made such a great impression on you. We hope you return soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2013

I have stayed at several hotels in the Hot Springs area over the past 20 years, I would say without a doubt this has to be the best hotel in the area. The staff is ultra friendly, and the service at the level you would expect from a higher end Hilton property. The breakfast buffet is great and is on par with other ES's where I have stayed in the past. I love staying at ES when traveling with family since they are two rooms suites. And in the living room area of the suite there is a pullout in the couch which is an additional bonus. If you are new to staying at an Embassey Suite property make sure you hit up the Manager's Reception normally hosted around 5 pm each afternoon.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, February 21, 2013
Thank you very much for staying with us and for the review. We appreciate the positive feedback and we are very pleased that you found our team to be 'ultra friendly' and that they provided the high level of service you expect and deserve. We hope you will return to Hot Springs and our hotel for another 20 years!

Sincerely,

Kurt Schatzl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas, United States
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 18, 2013

If you want a great hotel within walking distance of the Convention Center, Bath House Row and the quaint shops in historic Hot Springs, this should be your hotel! It is clean, the staff helpful and the breakfast is spectacular! I have stayed there at least six different times and will continue to make it my #1 choice in Hot Springs regardless of whether I am there for business or pleasure!

Room Tip: Rooms away from the elevator bank are typically quieter.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeannie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, February 21, 2013
Thank you very much for staying with us and for the five star review. We appreciate the time you took to share your experience with TripAdvisor. We hope to be your hotel of choice for business and pleasure for years to come.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hot Springs

Property: Embassy Suites by Hilton Hot Springs
Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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