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“Tired of being lied to!”

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Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Springdale, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Tired of being lied to!”
Reviewed October 24, 2012

Our association has it's yearly convention at the convention center next door to the hotel. I reserved a "smoking room" last year and when we arrived we were told that it wasn't marked
down and so my husband would have to go down the hall and "outside" every time he wanted
to smoke. He was mad but people make mistakes. However; this year when I called I told
them what happened last year and was told there wouldn't be any problems this year. When
we arrived; they told us the same thing again. When my husband got mad, the desk person
simply said "sorry we have none available right now." No matter how far we have to drive;
we will "never" stay at this hotel again!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, October 26, 2012
First of all, thank you for your review of your recent stay with us. I always appreciate hearing from our guests - including the instances when we have not met our guests' expectations. I am very sorry that were not able to accommodate your reserved room type. Our front desk team works diligently and follows a procedure each day to ensure that our guests receive exactly the room type expected, however at times we do not have the same availability due to guests extending their stays with us. Once again, I offer my sincere apology for the inconvenience and do hope that the next time you travel to the area you will consider staying with us again.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Pflugerville, Texas
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 12, 2012

The staff was very friendly and welcoming. We had a suite which was roomy. The bed was great...my husband has back problems. We enjoyed a day at the Spa---first time for my husband. We enjoyed the cocktail hour daily plus the food was very good. The only thing we didn't like was the coffee--Nescafe...tasted like instant. The pool and hot tub were great. We especially enjoyed the shuttle offered to take your to bathhouse row. We will stay there again.

Room Tip: We has a corner room with a view--excellent.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poodlewoman2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, October 13, 2012
Thank you for the great review! We are so happy that you and your husband enjoyed our staff and many of our services and amenites. We really appreciate you sharing your good time on TripAdvisor.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sweetpea38135
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 11, 2012 via mobile

My husband and I stay here for our 24 Anniversary. I live the location easy to get around town, plenty of parking. I love the shuttle that way we dint have to drive. Our shuttle driver came from Las Vegas back to Hot Springs his home and he was very polite and interesting. The all experience was wonderful and we had a great time the 4 days we were there. Will return and stay at the Embassy Suites again. Oh by the way, the breakfast was awesome. The inlets are out of this world. If you go to Hot Springs, Ar stay at the Embassy Suites.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sweetpea38135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, October 13, 2012
We are honored that you chose our hotel for such a special occassion as your 24th Wedding Anniversary and we are very pleased that you enjoyed your stay. We appreciate the positive comments. I will be sure to share your review with Phillip our Bell Captain who was your shutttle driver. We hope you come back soon. Thanks again.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Grange, Texas
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 5, 2012

We found this to be an excellent choice for our recent stay - the staff was extremely helpful from the very beginning. The 2 room suite was perfect, very clean, modern, and roomy. The happy hour was a very nice bonus; they made a great margarita!! We loved the cook to order breakfast where again the staff was very friendly and efficient. We would definitely stay here again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doodah_O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, October 6, 2012
Our hotel team is very grateful for your business and very appreciative of the time you took to inform TripAdvisor of your positive experience. A two room suite, complimentary cooked to order breakfast, and two hour comlimentary reception...Embassy Suites is a great brand! Thank you also for commending our team for the friendly and efficient service they provide. We hope you will come back soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2012 via mobile

Good service, nice staff, excellent rooms with cook to order breakfast and managers reception every evening. Once you arrive they have a shuttle to take you just about anywhere. The pool and hot tub are nice and clean, very relaxing!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gseller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, October 3, 2012
Thank you for staying with us and thank you for the great review. We truly appreciate the feedback. We are very proud of our hotel and team and always love to hear when our guests enjoy our amenities and services. We look forward to being of service to you again soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Village, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 29, 2012

Girls spa weekend. We thoroughly enjoyed our stay at this hotel. The staff was efficient and pleasant, the rooms were clean, the happy hour and breakfast were excellent. But our favorite part was the free shuttle driven by the bellman Phillip. He is a joy! He is courteous and knows the area well. Thank you for making our stay so wonderful!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holcombv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, October 1, 2012
Thank you for sharing your positive experience on TripAdvisor. We are very pleased to hear that we were a part of a wonderful girl's weekend in the Spa City. Thank you for commenting on the cleanliness of the suites, our complimentary happy hour and breakfast. Most of all thank you for mentioning our top-notch Bell Captain, Phillip. He is a valued member of our team and a favorite of a lot of our guests. We will be sure to share your review with Phillip and his Bell Team. Thank you again for taking the time to share your thoughts.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upstate, SC
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 20, 2012

My sister chose dinner at the Embassy's Bistro 500 one early evening while on a recent vacation to Hot Springs. Were not hotel guests. The lobby was impressive and I am sure the rooms and service are everything the former reviewers state.
When we were seated, the waitress showed us the drink menu and asked if we would like anything from the bar. I asked if there was any drink specials noticing a group gathered in the lounge area. She said that it was Happy Hour but ONLY if we were a hotel guest.
We did have a good meal and service. But her unwelcoming statement left a bad taste in my mouth.

Stayed September 2012, traveled with friends
Helpful?
1 Thank elleyshay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, September 22, 2012
Thank you for dining with us and thank you for informing us of your experience. We appreciate all comments and we are always sure to take corrective action when necessary. We actually do offer discounted happy hour beverages from 5:30-7:30 PM to all guests whether or not they are staying with us. I am so sorry you were mis-informed. First thing this morning I saw some thorough written communication to all our team members reminding them of our happy hour specials.. Apparently our Food & Beverage team had already read your review and took action right away! Thanks again for your comments. We hope you will try us again when you return to Hot Springs.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hot Springs

Property: Embassy Suites by Hilton Hot Springs
Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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