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“One of the best in Hot Springs”

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Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Berryville, Arkansas
Level 6 Contributor
423 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“One of the best in Hot Springs”
Reviewed September 20, 2012

I stay here 4 or 5 times each year. It is always clean, staff are friendly, shuttle is free to wherever within 3 miles, and I always get a good night sleep. Breakfast is out of this world good and manager's reception at 5:30 PM gives you a jump for the night. I always stay here when in Hot Springs.

Room Tip: Ask to be near the wifi access points if you need wireless.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dr Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, September 22, 2012
Thanks so much for the positive review, for sharing your experience with TripAdvisor, and for your loyalty over the last several years. We are very pleased that enjoy the services that our team members provide. We look forward to being your home away from home in Hot Springs for years to come.

Sincerely,

Kurt Schatzl
General Manager
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1,272 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
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English first
bauxite
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 4, 2012

air in our room was great, loved hotel and service, everyone was friendly.will stay again fresh breakfast are the best. managers reception is like a social gathering wish every place had one.i think design of these hotels with atrium is beautiful.

Room Tip: off elevator to left you can see how long lines are for breakfast and things
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank lkyzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, September 17, 2012
We are so glad you are Loving Hot Springs and your stay at the Embassy Suites Hot Springs Hotel and Spa. We appreciate your business and we appreciate the time you took to share your experience with TripAdvisor. Please come back again soon. Autumn is a great time to visit the Spa City.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston, tx
Level 6 Contributor
107 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 31, 2012

This is a convention hotel, so be prepared. Nice cool atrium, great free breakfast. Our room, 813, has a beautiful view of the mountains. Yet....Wifi is free in the atrium, $10.00 in room, our AC struggled to cool, and sink didnt drain well. Very friendly and accomodating staff.
Rooms well-cleaned, bed comfy. And was only partly filled on a Thurs night. Would be great if hotel had an overall overhaul.

Room Tip: 813 has beautiful view
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank feedawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, September 3, 2012
Thank you for staying with us and thank you for the positive and constructive feedback. We appreciate all of our guests comments and we are always sure to follow up very specifically on our guest's comments. We are glad you enjoyed your suite, the nice views and comfortable bed. We have checked the air conditioning and all 3 drains in your suite and now are operating fully and the A/C will now cool to 62 degrees even in today's 100 degree temperatures. Thanks again for your comments. We hope to be of service to you in the future and show you the continuous improvements that are always in the works at Embassy Suites.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, Oklahoma
Level 3 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 27, 2012

The hotel staff was courteous upon all interactions. Hotel was clean, inviting, large room, and had great amenities like happy hour snacks and drinks (including non-alcoholic choices) and yummy breakfast! We also visited the Spa Botannica on-site and enjoyed wonderful massages. I would definitely stay here again or another Embassy property.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kendall L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, August 28, 2012
We are so glad you enjoyed your stay and we appreciate the review. I will be sure to share your review with our team. They always enjoy hearing that their genuine concern and effort to insure our guests have an enjoyable and memorable experience is noticed and appreciated. We also thank you for your patronage of Spa Botanica. We have a veteran team in the Spa and they conisistently get rave reviews from our guests. Thank you for the opportunity to be of service to you. We look forward to your return.

Sincerely,

Kurt Schatzl,
General Manager
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memphis
Level 4 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 27, 2012

we stayed here last saturday and the hotel was great, the two rooms makes it nice with kids and checkin and out went easily. the managers cocktail hours was a hit with all the guest and the breakfast was great and quick. there is nothing to complain about for our trip and we will be back. the restaurant in the hotel wasnt busy and was very good, plus we walked around the area and found places to eat. go and enjoy it was nice

Room Tip: corner rooms have a little more space
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacksonpawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, August 28, 2012
Thank you for staying with and thank you for the review. We appreciate the time you took to share your thoughts with TripAdvisor. We are so glad that you enjoyed your two room suite, the evening reception, our restaurant Bistro 400 and Downtown Hot Springs. We hope you will return again soon! Thanks again.

Sincerely,

Kurt Schatzl,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lufkin, Texas
Level 6 Contributor
164 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 23, 2012

This was our first time to stay at the Embassy in Hot Springs, and were we surprised. The breakfast was cook to order and was excellent. Our room was huge. We enjoyed the
Happy Hour each afternoon and met many people at the social hour. We will return.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ogletreez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, August 27, 2012
Thank you for sharing your recent experience at our hotel. We are very pleased you were very happy that you appreciated the pillars of the Embassy Suites Brand. The complimentary cooked to order breakfast, free evening reception, and honest to goodness two room suites are hard to beat! We hope you will include Embassy Suites in your future travels plans. We truly appreciate your visiting us.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2012

My wife and I stayed at Embassy Suites in Hot Springs during the Miss Arkansas pageant this summer [2012]. We booked a 2 night stay. The room was very comfortable and gave us pleanty of room for ourselves, and for guests. We had an after pageant party attened by about 10 persons, and a good time was had by all. This year Embassy Suites gave me FREE wifi, which was great. Additionally, the free breakfast is a great way to start the day. This is a good place to say.

Room Tip: Bring a pocket full of USD and your stay will be wonderful.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OldDevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, August 27, 2012
Thank you for staying with us during the July Miss Arkansas Pagaent and thank you for sharing your experience on TripAdvisor. We are so glad that you enjoyed your spacious suite, the free Wifi and the convenience of being attached to the pagaent venue, the Summit Arena. We value our relationship with the pagaent and hope to be associated with it for years to come. We look forward to being of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hot Springs

Property: Embassy Suites by Hilton Hot Springs
Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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