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“Best place in Hot Springs”

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Embassy Suites by Hilton Hot Springs
Ranked #3 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 21, 2012

Very good breakfast, clean, and only place I've been happy to stay at in Hot Srpings. Although they have built a couple new ones I haven't tried.

  • Stayed: September 2011
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1  Thank ozark56hillbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 23, 2012

Thank you for your continued patronage and thank you for the review. We hope you return soon!

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,161 - 1,167 of 1,382 reviews

Reviewed June 20, 2012

If you're looking for modern comforts and convenience in Hot Springs (rather than the ambience of the 'historic' older hotels), the Embassy Suites is your best bet. It's not located on the main downtown tourist 'strip', but it's just a couple of minutes away by car (or the hotel's free on-demand shuttle). If you're in town for a conference, it's right next to the conference center. It features all of the usual amenities of an Embassy Suites, plus a piano bar in the lobby.

  • Stayed: June 2012, traveled with family
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Thank ImaPickyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 21, 2012

We appreciate your business and we appreciate your time in sharing your experience with TripAdvisor. Hot Springs National Park is a neat tourism and convention community and we are proud to be a part of it. We hope you will return often!

Sincerely,

Kurt Schatzl
General Manager

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Reviewed June 18, 2012

Newer hotel in Hot Springs. Beds are comfortable, with good sized rooms. The carpet is starting to show some age with the water exposure from the pool.

Downtown area so easy to get to bath row if you want to mineral soak.

Used the spa and did the 25 min soak, 55 min massage and men's pedi. Very nice soak, good deep tissue massage and good pedicure.

Restaurant was way below par for dinner!!!!!!!! Would not recommend eating at the hotel for lunch/dinner!!

  • Stayed: June 2012, traveled solo
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 20, 2012

Thank you for staying with us and thank you for sharing your experience with TripAdvisor. We are very pleased that you enjoyed the hotel and our very own Spa Botanica. Please accept my apology that your experience in Bistro 400 was not up tp par. We will certainly make every effort to be sure our restaurant consistently delivers the food and service quality you should expect from an Embassy Suites Hotel. Thank you again.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed June 16, 2012

DO NOT STAY AT EMBASSY SUITES HOT SPRINGS!
My confirmed reservation: king non-smoking corner suite on high floor away from convention center as recommended by TA reviewers. What happened:
1st room: 413 was definitely smoking room.
2nd room: 210 was not a corner room.
3rd room: 804 faced the convention center (your view is the side of a building when we paid for a good view).
4th Room: Finally gave up and took 706 even though it wasn't the corner room we had reserved.
Desk clerk was not honest with us as was also the experience of another couple who also were assigned 413, 804, and then aother room.
Check the reviews -- this kind of hassle is a common occurrence at this hotel. I thought I was been very careful in my reservation, but that doesn't trump dishonest or incompetent hotel staff. This is a 3 star hotel with .0001 star staff.

Stayed: June 2012, traveled as a couple
4  Thank HavePlaneWillTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 19, 2012

Please accept my sincere apology for not being able to accommodate your reservation requests. Our team tries very hard to meet all location and view requests and honestly cares about our guest's complete satisfaction. We can guarantee suite types that are reserved such as king corner non-smoking but cannot always guarantee specific locations that are already occupied. Our Front Office Manager originally assigned suite 804 which had our best available view. This suite is directly below the Tower Suite (our nicest Presidential Suite) and has a great view of the National Park, North Mountain, the Mountain Tower, Historic Downtown and the Ouachita region off to the west. Looking down out of one of the windows the convention center is visible, but the otherwise great views that are right in front of you seem to make up for that according to our regulars that request that particular suite. Again my sincere apologies, please feel free to contact me directly if your plans bring you back to Hot Springs National Park and I will be happy to give your requests my personal attention.

Sincerely,

Kurt Schatzl,
General Manager

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Reviewed June 13, 2012

Restful beds and pillows. The location is convenient, and if you like to hike in the Hot Springs National Park, one of the trailheads is within walking distance. We have stayed in this facility twice and would definitely stay there again. They have a nice breakfast and the staff is always friendly and accommodating. I enjoyed the aromatherapy bath and the massage I received at the spa.

Room Tip: I think all the rooms are okay. The handicapped rooms are near the elevator, which is nice.
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  • Stayed: June 2012, traveled as a couple
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1  Thank JJane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 18, 2012

Thank you so much for staying with us again and for sharing your experience on TripAdvisor. We are very pleased that once again you were happy with our location, accommodations, breakfast and Spa Botanica! We look forward to being of service to you again soon!

Sincerely,

Kurt Schatzl,
General Manager

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Reviewed June 12, 2012

I am a frequent traveler and I stay at the Hot Springs Embassy 2 to 3 times a year for a week to 2 weeks at a time and have done this for several years. The staff is always friendly and very helpful. The rooms are clean, roomy, with a clean comfortable bed. Be sure to take advantage of the wonderful breakfast! I love the free shuttle service to other areas around town. The one thing that is very important to me as a female traveler is that I feel very safe at this hotel.

Room Tip: I like the rooms on the higher floors and preferably a very large corner room.
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  • Stayed: March 2012, traveled on business
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Thank nannyark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 18, 2012

We are honored to be your regular home away from home and we thank you for sharing your experiences regarding our hotel on TripAdvisor. Our free cooked to order breakfast and free shuttle service are enjoyed by many! We look forward to providing you a safe and secure environment for you for years to come!

Sincerely,

Kurt Schatzl
General Manager

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Reviewed June 11, 2012

We are Hilton Honors members and used our points for a Saturday night stay here. Loved the evening reception and cook to order breakfast. The room was very large for the two of us and the bed was comfortable. The remote control was not user friendly though. The service was great. Will definitely stay here again.

Stayed: May 2012, traveled as a couple
Thank XNAGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 18, 2012

We appreciate your choosing The Embassy Suites Hot Springs Hotel and Spa to redeem your HHONORS points. I nice reward! Thank you also for sharing your positive comments about our hotel and amenities. We hope that you continue to choose Embassy Suites whenever you have the opportunity.

Sincerely,

Kurt Schatzl

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Family Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range: $165 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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