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Embassy Suites by Hilton Hot Springs
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Reviews (1,437)
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850
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48
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All reviewsconvention centerevening receptionmanagers receptionmade to order breakfastpiano barcorner suiteshuttle servicefree shuttlenice hotelcomplimentary breakfastbathhouse rowindoor poolclean roomsgreat place to stayclose to downtownnational parkatrium
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1,258 - 1,263 of 1,437 reviews
Reviewed November 7, 2011

I love this hotel! Great parking, great location, super soft bed, quiet, comfortable, clean, great pillows, really good restaurant!! Best hot wings I ever ate. And the Ruben sandwich on marble rye was awesome! Breakfast was great. I give this place a perfect rating!!

  • Stayed: May 2011
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Thank Ramblin-Arky-Gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

The hotel is very nice and service is excellent. The atrium and bar are a great place to relax. We travelled with our small dog and the hotel is very considerate to pet owners. The location is great for downtown shopping and walks in the national park. Would definitely stay here again

  • Stayed: November 2011, traveled as a couple
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Thank stnvghn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

Check in was fast and hotel rooms are very nice. Stayed 3 nights and enjoyed my stay!

Room Tip: All rooms are large, they have a little refrig. and microwave, coffee maker. Their hospitality suites are awesome!
  • Stayed: November 2011, traveled on business
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Thank Sandys49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

This Embassy Suites was very clean, well kept. The bed was very comfortable - service was excellent.

  • Stayed: October 2011, traveled on business
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Thank hoopsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2011

First, the service is good, the rooms are clean and the hotel is very nice.
Just watch your credit card staetment! I checked out on a friday morning and left the State of Arkansas shortly after. I get my credit card bill, and they charged an additional nights stay. I call them when I received my credit card statement and they claim to "see luggage" in my room at 7:00pm that night. So they had to "protect themselves" and charged me another night. This has been nothing but a battle, and the management has been less than helpful. We had over one hundred people at this conference that stayed a week. I wonder how many others were charged an additional night? If you stay here, go to the front desk when you check out and DEMAND a receipt that shows you turned in your key, with the time and date on the receipt with the CLERKS NAME!
Do yourself a favor and find another hotel!

Room Tip: Find another hotel
  • Stayed: September 2011, traveled on business
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4  Thank Chuck E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded October 31, 2011

Dear Mr Chuck E.

Please accept my sincere apologies for the billing problem you encountered at our hotel. The error was an unfurtunate human error that did require a little research to clear up. I was presented the situation last Friday morning 10/28 and a complete refund for the 'extra' night was given and your credit card was credited. I am sorry that this situation left you with a bad feeling about another wise good stay at our hotel. Our goal is that 'Every Guest Leaves a Raving Fan' and we are always disappointed when we do not finish the deal and accomplish our mission. Please feel free to contact me directly if you need additional assistance. Sincerely, Kurt Schatzl, GM

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