I really wish I had read the Trip Advisor reviews regarding this hotel before makng our reservation. It was awful! My family has not been on vacation in a year and we wasted money and time on this hotel. I spent most of my weekend aggravated and frustrated with the staff of the Springs Hotel. We arrvied on Friday, March 17, 2013 at 5:30 PM to find our mountain view room on the 9th floor worn, dirty and hot. Apparently, even though it had been "cleaned" prior to our arrival, the housekeeping staff thinks clean is sticky floors in the bathroom and the balcony. Honestly, if the balcony had been cleaned, they probably should have removed the previous victim's beer bottles and the sticky mess underneath. The tiles in the ceiling looked to have been chewed by something...I shudder to think from what creature...That night we were unable to lock our balcony door. It was broken ,,,it did not matter... we had to sleep with it open because it was so hot. The next morning we had no hot water at 8AM. I called the front desk and was told we would have hot water by 10AM. Didn't happen. We took cold showers and I went to the front desk to see how they were going to make this up to me and my family. I was told by Heather that I would get no discounts or anything to compensate for no hot water in HOT SPRINGS! Really? I asked to see a manager. By this time Matt and Heather were tag teaming me. They both stated there was no manager. Then "She" was in England. They would not say if that was England, Arkansas or the UK. I informed them that I would be checking out of the hotel and their extra special, courteous, service response was, "you will still have to pay the whole weekend charges of $273.00!" I called American Express who did not appreciate The Springs "service and amenties". Thank God for AMEX! We are disputing the charges. Still, a beautiful weekend marred by people who seem to be running a sham of a hotel. These bad reviews go back a year! I am reporting The Springs to the Better Business Bureau, the Hot Springs Visitors and Convention Bureau and anyone else who will listen. I would hate for anyone else to have their vacation ruined by a shabby, opportunistic hotel. They portray themselves on their website (which is interestingly shut down as of this posting) as upscale. I sure hope that "manager" responds to this posting as she has other ones over the past year. Her basic response seems to be it is always the guest's fault. I wonder....maybe I should call the health department, too...
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- Also Known As:
- The Springs Hotel Hot Springs
- The Springs Hotel And Spa
- Springs Hotel Hot
- Downtowner Hotel Hot Springs