This hotel has lots of potential, but was disappointing at almost every turn.
The lobby is welcoming, but then you notice a dirty, stained towel and huge plastic bin (with about 4 or 5" of water) catching leaking water from the ceiling above. Both never mived the entire weekend. Gross!
The staff at the front desk were friendly, but I didn't get the sense they'd go above and beyond for requests out of the ordinary. For example, we were using their conference room for a meeting and asked for ice two hours prior to the meeting and for the dirty floors to be vacuumed. The desk clerk couldn't guarantee she could make that happen...no one ever came. We did both ourselves. We had paid $500 to use the room all weekend...we didn't think it was too much to ask!
The rooms were average and acceptable. It was mostly clean, but areas like doors and light switches felt grimy. Carpets were stained. Bed was comfortable and linens were nice. Hot water turned scalding when toilets were flushed in adjacent rooms.
The pool area was nice. Pool was a great size and water was clean. But, just over a brick wall separating the pool from the main hotel was a plunger, brooms, and a ladder that looked like it was just thrown there and hundreds of boxes of flooring tile in view. Strange and made it feel dirty.
The conference room we used needs some serious updating like the rest of the hotel. We had guests who had brown water drip on them from the ceiling on several occasions during dinner, we saw multiple (alive) cockroaches, and the prep kitchen we had access to was so dirty and had a rotting watermelon inside the refrigerator. No one ever came to help change linens or empty trash (until the caterer showed up who is not responsible for that!). I wish I was making this stuff up.
The location is this property's saving grace. Within walking distance of everything you need. The rates are affordable, but our overall experience was just sub par. No attention to detail whatsoever. We were excited to go home...not the feeling you want when you're on a road trip/vacation. Good luck!
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- Also Known As:
- The Springs Hotel Hot Springs
- The Springs Hotel And Spa
- Springs Hotel Hot
- Downtowner Hotel Hot Springs