Every year my family visits Hot Springs, Ar for our family vacation. Normally, we stay at Lake Catherine State Park (A MUST STAY), but this year we waited too late to make our reservation. We ended up finding Knotty and Nice cabins, and believed because of the pictures on the internet, it would be a great place to stay. WRONG. First the pictures are very deceiving. We chose the Sunset Grand. From the pictures, it seems like we are suppose to have access to stairs within the cabin..not so. Then the rooms appear to be spread out and a nice size..not so. Second the air conditioning does NOT work. The owner tried to fix it everyday, yet we suffered everyday because of the heat. The temperature in the cabin was ALWAYS 80 degress and above, although the unit was set to 70 degrees. Third, the fridge wasn't working properly. WE bought enough food for 6 days, and by the morning after we made it, several packs of meat spoiled because the freezer never worked. THe freezer also never made ice. The owner ended up having to go and buy a deep freezer for us to put our groceries in. We still tried to make the best of our experience. THEN I was cooking breakfast-I had the oven on and 2 top burners, and ALL OF THE ELECTRICITY in the cabin shut off. I went to the owners and told them we paid too much money to have all the problems we were having. If they couldn't get it fixed we wanted our money back and we would find somewhere else to stay. They finally got the electricity working, but with various restrictions. To top off our experience, the owner (the man) had some complaint everyday for us. Either we couldn't park in a certain place, or we had to be in the cabin at a certain time (and he turned the lights off every night so we couldn't be outside), or we couldn't use the hot tub because other guest were coming and requested to use it. It was horrible. We paid $2300.00, and were treated horribly. I wouldn't recommend this place to ANYONE. I have read other reviews and I'm surprised about the ones that said they enjoyed it. My family is basically a easy going group of people, and can pretty much turn any bad situation into good. Not so for this place. I would suggest going to Lake Catherine State Park to anyone. You will not have these problems, and its less expensive with nicer amenities and nicer cabins. The best part of this experience was the pool (but he never filled it up; in fact the morning we were preparing to leave is when we saw him filling the pool). A truly horrible experience.