We made it a point to go twice. The place is set up with original equipment from the 1920s/30s, and still has no air conditioning (because you don't need it). They bathe you three times, then let you rest for several minutes, then rinse you, send you to a cooling room, then massage you. It's a great way to spend an afternoon. You get the feeling that you are doing exactly the same steps that Capone or Roosevelt or countless earlier bathers did. It is a "walk in only" experience, not done by reservation, but for me, the longer the wait, the better the experience, because your time spent waiting is spent inside the bathhouse, in your sheet, relaxing. You need to be comfortable with nudity though (both yours and others'), which is a challenge for some. By the way, tipping is very low key, and can be done via small manila envelopes at the front desk at the end of your experience. You will want to know this, because by the time you're done, you will want to tip the crew!
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