This is a very good hotel and one of the best in Hot Springs ,which is a bit lacking in quality hotels. The location of this hotel can't be beat as it is a short drive to restaurants, the mall for shopping or a quick trip to a drug store for forgotten items, They are all easily within 5 minute drive. With the freeway right out front, you have quick access to anywhere in the city, however, due to the freeway, road noise was unfortunately an issue at the hotel.
The staff here at this Comfort Suites is very professional, friendly, and do all they can to make your stay comfortable.
The rooms are average size and have all the amenities that your would need, a mini fridge and microwave, plus a comfortable bed. The old pictures of Hot Springs hanging in the room are a nice touch.
When we checked in there was a unknown stain on the sheets of the bed and I saw the cleaning person in the hallway cleaning another room, I brought it to her attention and asked if I could have clean sheets to change it, she asked to see the stain as she changed them herself the day before, not sure if she didn’t believe me or just wanted to see the stain herself. She came in the room and saw the stain and handed me the new sheets, I changed them myself.
The breakfast offered in the morning is good, although after 4 days I began to feel it was a bit redundant and was ready for a change. They had scrambled eggs, a different meat, sausage, ham etc everyday. They had fresh fruit and cereals plus make your own waffles.
The pool area was nice and clean. The pool is somewhat small but is fine for a quick dip.
The hot tub was relaxing and clean. The problem in the pool area was the water fountains do not work, this is frustrating as the hotel seems to care about the details and when you find something that doesn’t work as expected it leaves you wondering why it was overlooked and not corrected.
The workout room is small but had updated equipment and seemed to be in good condition. It doesn’t look like it is used much or checked by the staff as there ware cobwebs on the ceiling that was a bit disgusting to look at. I don’t blame the hotel too much as this as Hot Springs and exercise/working out is not really a priority in the city, one look around the town can tell you that. However, it would have been nice if they noticed the light fixtures had large cobwebs and needed to be cleaned.
The business area consists of two computers and a printer in good working order, and was never really busy.
The lobby is very nice and comfortable with good quality furniture and furnishings.
The few problems I found with this hotel are the road noise from the nearby freeway.
The hospital next door planted a few trees in front to buffer the sound a bit and I suggest the hotel do the same as you can hear trucks go by all hours of the night. I also suggest any light sleeper get a room towards the back of the property to limit the noise and get a 4th floor room, the top floor. The walls seem to be very thing and we could hear footsteps from the guest above us during the night.
The hotel also should consider a entrance sign on Werner road, the road that leads into the hotel, its pitch black out at night on that road and with two way traffic its very easy to pass up your turn to the hotel, a small lit sign with and arrow indicating where to turn would be a big plus for guest coming to this hotel.
In a city that lack good quality lodging, this is really your best bet, as far as being clean and comfortable. If you are a light sleeper you might want to look somewhere else.
I wouldn’t hesitate staying here again as long as I get the room requested four noise reduction purposes.
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- Also Known As:
- Comfort Suites Hot Springs Hotel Hot Springs